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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Government Public Sector Data and AI Digital Transformation Microsoft

Modernizing a U.S. platform that serves 300M citizens

Running live is the hardest condition to modernize in, and the most honest test of whether an approach holds. Learn how we are rebuilding this decades-old GovTech platform for a client that serves government agencies across the country.

CDP investments succeed or fail on architecture, not adoption

Most enterprise Customer Data Platform (CDP) investments stall well after the integrations are finished, because collecting data and acting on it are not the same problem. Closing that gap takes a different architecture, not another connector.

Move the query, not the data: federated audiences in Adobe Experience Platform

Your best audience data sits in a warehouse your Customer Data Platform (CDP) has never been allowed to touch. Federated Audience Composition (FAC) changes that.

Heading to Nashville for Community Summit

Meet our team at the biggest independent gathering of the Microsoft community.

Government Government Transformation Cyber Resilience

National Cyber Resilience in the Age of AI

A doctrine for asymmetric cyber defence in the AI era. Six policies from Estonia's frontline experience to raise the cost of attack and defend democratic trust.

How a family resort recovered what abandoned carts were quietly costing it

For a family entertainment resort in the United States, an abandoned cart usually meant a guest was gone for good, there was no coordinated, personalized way to bring them back. We helped them build one, so fewer guests slip away.

Working faster with AI coding agents without losing control

Join us at our event: AI coding agents & agentic engineering, a tech talk by Nortal Bulgaria and News UK Tech in Sofia on October 14.

Salesforce Technology and Engineering Platform optimization

Nortal at Dreamforce 2026

Meet Nortal's Salesforce experts at Dreamforce 2026 in San Francisco.

Retail Atlassian Strategy and Transformation

How Rapunzel Naturkost migrated to Atlassian Cloud

Find out in our case study how food manufacturer Rapunzel Naturkost is setting itself up for a digital future with Nortal and Atlassian.

Microsoft Platform optimization Technology and Engineering

Built to bill: how a Dynamics 365 platform learned to think like a law firm

A legal technology vendor set out to solve a problem every law firm knows intimately: hours worked don't automatically become revenue collected. Over several years, we collaborated with their team to turn that ambition into a matter management and billing platform built on Microsoft Dynamics 365. It now runs inside more than twenty law firms, each with its own quirks and its own regulator, and each with a different idea of what "done" means.

Government IT Outsourcing

AI-native delivery on a platform that couldn't stop

When a government SaaS platform serving hundreds of U.S. agencies needed to modernize their 20-year-old platform, the answer wasn't adding more engineers but rearchitecting their platform to compete in the era of AI. A platform serving hundreds of agencies doesn't get a downtime window. It either works or it doesn't, and the agencies and citizens on the other end of that equation are depending on it every day.

Healthcare Microsoft

From hospital floors to hospital systems

Maija-Liisa in Finland moved from working on the hospital floor to developing the systems behind it. In this blog, she shares how her background in nursing shapes her work as a Product Owner and what it takes to build and run systems used daily in Finnish healthcare.

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