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GDS Digital Innovation Insight Summit: Becoming a customer-centric organization by focusing on your employees

The breakthrough trends for innovation continue to reshape the world and there is so much in store for technology in 2024. It is important to explore the seamless integration of disruptive innovations and customer-centric digital approaches that continue to influence the future of business.

Watch our Chief Product Officer, Jon Stephens, give his keynote on “How to become a customer centric organization by focusing on your employees” at the GDS Group Digital Innovation Insight Summit.

Jon Stephens, Chief Product Officer

Successful customer centric strategies are designed from the perspective of customers (outside-in), but the change required to make them real has to be delivered by employees (inside-out). However, traditional management styles have focused on process, structure and risk minimization, rather than enabling employees to deliver value efficiently. The most successful organization today focus on building adaptable organizations, in which employees can seamlessly make change happen and deliver value for customers.

About the Digital Innovation Insight Summit

GDS Digital Innovation Summit helps like-minded senior leaders connect and build relationships with solution providers matched to their business priorities and help accelerate projects and deliver objectives.

To learn more, visit gdsgroup.com.

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