Service

  • Data and AI
  • Experience and Design
  • Modern Software Development
  • Seamless Experiences

Industry

  • Citizen-Centric Personalized Digital Government
  • Government

Article

An Intelligent Search for the Procurement Office of the Federal Ministry of the Interior

Nortal created an AI-based proof of concept to tackle operational challenges in the procurement process by offering solutions to specific pain points. The intelligent search, as part of the Nortal Tark solution, aims to answer sustainability-related queries and identify relevant documents in the procurement context. The primary goal is to showcase how AI can enhance decision-making in a political context, while promoting transparency in an eGovernment setting. The proof of concept was successfully delivered, meeting all customer requirements, and ensuring data sovereignty for the Procurement Office of the Federal Ministry of the Interior.

Challenge

The digitalization of procurement poses several challenges for the German public sector, including complex processes, tracking sustainability in procurements, and a significant documentation burden. The Procurement Office of the Federal Ministry of the Interior produces hundreds of service descriptions for procurements each year, but the data within is largely untapped. This makes it difficult to evaluate procurement sustainability and use past procurements for strategic political decisions. Furthermore, it is crucial for procurers to have quick and easy access to existing information and documents to streamline their workflows efficiently. Addressing these issues is vital for enhancing transparency and efficiency in German public procurement.

Solution

The solution uses artificial intelligence to improve the creation of service descriptions in public procurement. Users are supported by the proof of concept AI text assistant, which uses an internal dataset of service descriptions and Sustainability documents and guidelines.

The AI text assistant works in two stages. In the first stage, users ask questions and receive relevant text passages with a percentage indicating their similarity to the query. The second stage involves generating responses using the selected Large Language Model (LLM) to ensure accurate and contextual responses in natural language. The implemented solution “Nortal Tark” is generally LLM agnostic, meaning that any LLM can be used.

The user interface design prioritises accessibility, user needs and confidence in AI answers. By emphasising task simplicity, the design streamlines complex processes. The minimalist interface minimises distractions and promotes a calm user experience.

The solution is extensible to allow for flexible interactions, including multiple document formats and integration with platforms such as SharePoint or Confluence. It can operate in Q/A or chat mode, and the system highlights the exact snippet from which the answer is derived, ensuring transparency and accuracy.

A second feature of the solution was to provide statistical information on the sustainability of a procurement. Sustainability notes contain critical sustainability information, but their accessibility is currently a challenge. These notes, completed during the procurement process, offer significant potential for comprehensive reporting and data-driven decisions in sustainable procurement.

The sustainability statistics feature of Intelligent Search aims to make this data accessible and aggregated. The proof of concept provides initial analysis and visualisation for easy understanding and re-use.

Result

A reliable proof of concept was developed to meet the operational requirements of the Procurement Office, with a focus on data sovereignty. The AI-based solution utilises the power of a Large Language Model to address sustainability and efficiency issues in procurement. It provides optimisation and transparency by making relevant documents easily accessible, searchable, and reusable. The initiative aims to showcase the potential of AI in enhancing strategic decision-making in a policy context and promoting transparency in an eGovernment environment. Additionally, it aims to simplify the work of procurement officers by offering a practical and scalable solution.

Contact us and find out how your organization can use AI efficiently and securely.

Contact us

Related content

White Paper

  • Seamless Experiences
  • Strategy and Transformation
  • Citizen-Centric Personalized Digital Government
  • Digital Government Building Blocks
  • Government
  • Government Transformation

White Paper: Kickstarting the public procurement reform

In this White Paper, we explain the background to the introduction of eForms and shed light on the potential they offer for the civil service and tenderers. In addition, we provide recommendations for action regarding the further digitalization of public procurement.

Article

EU AI Act
  • Data and AI
  • Strategy and Transformation
  • Technology and Engineering
  • Government

The first law regulating Artificial Intelligence. A guide to the EU AI ACT

The rapid advance of Artificial Intelligence (AI) suitable for everyday use marks a decisive moment in the history of humanity. Many of our familiar processes need to be rethought and redefined.

Case study

Oman Business Portal
  • Seamless Experiences
  • Technology and Engineering
  • Citizen-Centric Personalized Digital Government
  • Government

Emerging tech takes Oman’s business registry into the future

Oman’s digitalization of its government services has created one of the most welcoming business environments in the world. Seven years after the launch of InvestEasy, we used emerging tech to create an even more future-ready, efficient and user-friendly experience.

Get in touch

Let us offer you a new perspective.