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Uncover insights, best practises and case studies.
Case study
Nortal’s Space Resource Management application automatically allocates rooms to support a modern operating model.
Service
Industry
Kanta‑Häme is a wellbeing services county in southern Finland, responsible for delivering social and healthcare services, rescue operations, and emergency care across the region. Formed through Finland’s national healthcare reform, it brought together services previously managed by 11 municipalities, with a strong focus on modernizing digital infrastructure to ensure efficient, high‑quality services for its residents.
As the new Ahvenisto Hospital in Kanta‑Häme began phased opening in February 2026, the wellbeing services county faced a significant shift in how hospital facilities are used. The hospital is built on an entirely new operating model based on shared‑use spaces, where rooms are no longer tied to specific units or professionals but must flexibly serve a wide range of clinical needs across the organization.
This transition required new kinds of digital tools. Earlier facility-management approaches often relied on separate applications or Excel‑based solutions. These did not meet the needs of a modern hospital environment. At the outset of the project, no solution on the market could integrate with patient information systems. It was also critical that the solution remain under the wellbeing services county’s own control. At the same time, the wellbeing services county needed reliable data to identify overused or underutilized rooms. They also needed to ensure that spaces, people, and operations worked together as smoothly as possible.
Harri Halinen, ICT Project Manager at the Kanta-Häme Wellbeing Services County
To support the hospital’s new shared‑use operating model, Kanta‑Häme introduced the Space Resource Management application. The application lets users book and allocate consultation and examination rooms, as well as track their usage. It optimizes space usage by leveraging appointment data and automated room‑allocation principles and enables data-driven improvements in space utilization.
Mikko Lehto, Nortal Finland's Vice President for Government and Healthcare
The application was developed through a multi‑year co‑development initiative between wellbeing services counties, 2M‑IT, and technology providers. 2M‑IT serves as the ICT partner for the overall solution and, together with Nortal, has been responsible for implementing and enhancing the application. In close collaboration with the customer, we also helped design and clarify the operating models required for shared‑space environments. The map‑based booking view is scheduled for release in the spring.
“In a transformation like this, technology and operating practices go hand in hand. During the development work, we have not only built the application but also designed and clarified the operating models related to facility use together with the customer,” Lehto continues.
The shared‑use operating model at the Ahvenisto Hospital has the potential to deliver significant financial and operational benefits. In national examples, space efficiency has improved by 30–40%, demonstrating how reliable data and flexible room allocation can reduce underutilized spaces and ensure that facilities are used where they are needed most.
By developing and refining the application over several years together with wellbeing services counties, 2M‑IT, and technology providers, Kanta‑Häme now has a solution that supports a modern hospital environment and adapts to their evolving needs. The upcoming map‑based booking view will further improve how staff review and reserve spaces. Ultimately, the Ahvenisto Hospital aims to build an environment that supports its professionals’ everyday work and provides high‑quality services for residents, ensuring smoother operations and better use of shared facilities.
Efficiency and democracy reinforce one another.
The white paper argues that operational performance, state capacity and public trust, core measures of efficiency, depend on the same values that sustain democracy: transparency, accountability and pluralism.
Centralized systems may deliver quick wins but often weaken resilience and trust. Federated, modular designs take longer yet build adaptability, sustainability and sovereignty.