A vision for a post-digital era of equitable and sustainable public services
Rethinking how public services work
Personal government is a vision that considers the next stage of already developed digital societies to provide more human-centric public services, considering the complexities where traditional digital government approaches do not necessarily provide a straightforward solution.
Andres Raieste, Senior Vice President of the Public Sector at Nortal
As the digital transformation of public services has lasted for decades, we are now witnessing the rise of a new post-digital era. This shift not only enhances the equity of government services but also significantly elevates efficiency and sustainability.
Download the full white paperThe journey toward personal government is already on its way in several societies. This white paper discusses the desired outcomes and impact of personal government, but also proposes known and explored key capabilities to create it.
One of the most significant problems still to be solved in public administration and service delivery is to provide equitable and high-quality public services sustainably. Traditionally, only another human could render services in a way that felt human. But now, we can surpass human capability to deliver high-quality services while assuring the sustainable renewal of services. We have learned that by simplifying complex processes and the intelligent use of technology, we can increase public approval and efficiency – at the same time.
Envisioning the next era for public services
To explore public services in the era of personal government, we highlight five key traits: human-centricity, accessibility, proactiveness, trustworthiness, and empowerment.
Learn how today’s social concerns and global trends force governments to rethink how to offer public services in the future.
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Personal government: Digital's next step
Learn more and watch examples of servicesOver two decades government systems have moved from analog to digital. We now stand on the brink of the post-digital era, where public services will be citizen-centric, personalized, equitable, and fully sustainable.
Learn more about how to build a human-centered government, provide a better public service experience and efficient public administration.
