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Explore digital transformation resources.
Uncover insights, best practises and case studies.
Explore digital transformation resources.
Uncover insights, best practises and case studies.
A vision for a post-digital era of equitable and sustainable public services
Rethinking how public services work
Andres Raieste, Senior Vice President of the Public Sector at Nortal
One of the most significant problems still to be solved in public administration and service delivery is to provide equitable and high-quality public services sustainably. Traditionally, only another human could render services in a way that felt human. But now, we can surpass human capability to deliver high-quality services while assuring the sustainable renewal of services. We have learned that by simplifying complex processes and the intelligent use of technology, we can increase public approval and efficiency – at the same time.
Envisioning the next era for public services
Learn how today’s social concerns and global trends force governments to rethink how to offer public services in the future.
Watch the recording of our virtual discussion with industry experts Andres Raieste (Senior Vice President of the Public Sector at Nortal), Mihkel Solvak (Associate Professor at the University of Tartu), and Ville Sirviö (CEO of the Nordic Institute for Interoperability Solutions), as they delve into the future of public services, emphasizing the critical role of trust in digital services and exploring the future of interoperability from a global and whole-of-society perspective.
Personal government: Digital's next step
Learn more about how to build a human-centered government, provide a better public service experience and efficient public administration.