Article
    by Ken Tilk, Head of Data & AI

    From individual GenAI models to compelling user experiences

    This is part 4 of our 4-part series on GenAI solutions by Nortal's Head of Data & AI.

    Service

    Data and AI

    Industry

    Enterprise

    Generative AI (GenAI) has evolved significantly, shifting from isolated models to transformative user experiences. Businesses have played a pivotal role in building robust platforms that democratize AI’s potential, showcasing a wide array of practical, valuable use cases.

    People are gradually starting to embrace GenAI, building trust in these intelligent systems, and moving beyond past the fear of job displacement. This shift reflects a fundamental human trait—hope. Like gardeners, we invest effort, nurture development, and cultivate outcomes without guaranteed success, motivated solely by our belief in future growth.



    How can we propel GenAI further and maintain a spirit of curiosity and innovation?

    Embracing GenAI development means recognizing both successes and instructive failures, and viewing each setback as a stepping stone toward improvement. Some of the most beneficial applications emerge from impactful yet simple solutions. Consider the example of a patient’s portal leveraging GenAI, a seemingly modest innovation with a profound impact—reducing a doctor’s patient communication workload significantly.

    To truly unlock GenAI’s potential, it is crucial to be meticulous about your data. Achieving exceptional results requires outstanding data stewardship—this means organizing, cleaning, and continually refining your data. Establish clear guidelines to minimize inaccuracies, ensuring that your GenAI consistently produces the most accurate and reliable outcomes.

    Embrace a sense of curiosity similar to that of Alice in Wonderland; follow intriguing paths, explore boldly, and embrace detours when necessary. Trust your instincts as you venture deeper into the vast landscape of AI.

    Transparency matters

    Exchanging industry insights, Minimum Viable Products (MVPs), and Proofs of Concept (PoCs) encourages learning. Openly sharing both successes and challenges fosters collective growth and innovation.

    View GenAI through the lens of circular economy principles. Let’s share knowledge, reuse models, collaboratively refine algorithms, and transform these efforts into sustainable practices.

    The Return on Investment (ROI) in AI is immense, even if it’s hard to quantify in traditional terms. The true value often surfaces in unexpected ways, exceeding mere monetary measurements.

    We collectively raise our potential by transitioning from individual models to real-world applications. By openly sharing our stories and actively creating new AI-driven roles and responsibilities, we become co-creators of a future where GenAI enriches every facet of our experience. Together, we’re not just observers; we are architects of this future.

    See a great selection of GenAI solutions we have prepared

    Explore the great selection of some of the most frequent challenges of our latest GenAI solutions we have developed for public sector, telecommunication companies, banks and much more.

    Our Head of Data & AI, Ken Tilk, gives a thorough overview of the industry challenges and solutions GenAI can provide in this video.

    Assistants or Agents will make your life easier, saving time and improving efficiency- all resulting in better service and more sales.

    The GenAI Assistant or Agent is an additional high-capacity team member that helps your team thrive in things they are good at: customer satisfaction and success-by taking away the mundane tasks and exhaustive amount of information to provide solutions from.

    In highly regulated industries,  where regulations change almost daily, staying compliant is a constant challenge. The GenAI Regulatory Assistant or Agent makes your organization updated, by clarifying documentation processes and adopting a proactive compliance strategy—all while saving time.

    Our Lead Data Scientist, Elena Sügis PhD, gives a thorough overview of the solution.

    Have you ever measured the time your team spends on creating and validating documents? The Document Generator and Validator can save this time so that your team will be able to focus on high-value tasks, resulting in more actionable results. 

    See how the Document Generator and Validator can save you time and energy and how easy it is to use. 
    Our Head of Data & AI, Ken Tilk, explains in this video the solution he and his team has built for our clients.
    Generative AI is revolutionizing the way businesses engage with their customers. By integrating a Seamless GenAI Assistant or Agent—offering chatbot, voice bot, and the hybrid version of capabilities— you can address mentioned persistent industry challenges and unlock new levels of efficiency and customer satisfaction. Our Lead Data Scientist, Elena Sügis PhD, explains how in this video.
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