Enterprise platform services

Streamlined operations and personalized omnichannel digital experiences from ideation to execution.

With our knack for connecting the dots, we help you tackle your enterprise platform challenges and drive value creation by leveraging today's leading solutions.

Platform optimization

Making your platforms work harder for your business

Our platform optimization service helps B2B companies get more value from their existing digital investments. We enhance your platforms to deliver seamless, personalized experiences that strengthen customer relationships and empower employees. Using data-driven insight and scalable architecture, we help you uncover new opportunities, improve decision-making, and adapt faster to changing market needs. Working as an extension of your team, we design and implement solutions that make your digital ecosystem more connected, efficient, and ready for continuous growth.

Our focus areas

Jumpstart customer and employee experiences

Jumpstart customer and employee experiences

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Personalize at scale

Expand your reach and impact by delivering hyper-personalized, omnichannel experiences at scale.

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Meet unmet needs

Identify and address unmet customer and employee needs, crafting solutions that truly resonate with your audience.

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Enhance brand experience

Apply a holistic strategy that places your customers and employees at the heart of every interaction, ensuring consistent, impactful experiences across all touchpoints.

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Build lasting loyalty

Foster communities and connections that keep customers loyal for life through meaningful experiences.

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Engage new audiences

Reach new customers and engage them with fresh, remarkable experiences.

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Create memorable experiences

Design brand experiences that captivate customers and keep them coming back for more.

Transform your digital operations

Transform your digital operations

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Uncover valuable insights

Back your decisions with data-driven insights that light the path forward. 

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Revitalize digital spaces

Breathe new life into underperforming digital assets turning them into ROI-positive, engaging platforms.

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Design your future

Architect frameworks that propel your vision forward and lay the foundation for future innovation and scalability.

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Cultivate innovation

Foster a culture of innovation and effectiveness by creating cutting-edge systems.

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Accelerate collaboration

Rewire operations and teams for speed and collaboration, ensuring everyone moves forward together.

Future-proof with cutting-edge platforms and add-ons

Future-proof with cutting-edge platforms and add-ons

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Partner for success

Collaborate with top-tier engineering teams to bring your ideas to life.

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Scale confidently

Implement the processes that will equip you to scale your investments efficiently. While we’re Agile, we’re versatile —ready to align with your in-house approach.

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Enable change

Uncover new opportunities by enhancing your platform's capabilities.

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Chart your growth

Develop a growth-driven roadmap to ensure your software scales along your business.

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Continuous innovation

Explore alternative platforms and third-party add-ons to turn your platforms into the most effective, omnichannel tech ecosystem.

Our platform optimization services

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CRM services

Whether you’re launching a new CRM or looking to refine an existing one, we help you make every step strategic and measurable. From precise scoping of new product ideas to improving user adoption and optimizing ROI through actionable analytics, we turn your CRM into a driver of lasting business value.

Strategic CRM advisory
Training & mentorship
Product development for ISVs
Scalable implementation
Seamless integration
Evolving support
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Customer experience & CXM services

Whether integrating Adobe platforms with third-party tools or unifying scattered customer data, the focus is on creating a seamless, data-driven ecosystem. Clear metrics, optimized CX strategies, and targeted improvements turn fragmented touchpoints into cohesive, high-performing experiences that drive measurable ROI and lasting customer loyalty.

Scalable implementation
Seamless integration
Strategic scaling
CXM architecture planning
Evolving support
Experience strategy consultancy
Training and mentorship
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Low-code optimization services

Low-code offers a faster, more flexible way to innovate and scale without overloading development teams. By building a structured low-code practice, you can empower business users to create solutions, accelerate tool development, and unify fragmented systems. The result is a more efficient organization where ideas move quickly from concept to delivery—and business growth follows. 

CRM capabilities enhancement
Microsoft 365 capabilities extension
Configurable app development
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Workflow automation & ITSM services

Intelligent automation connects systems, people, and processes to create faster, more efficient workflows and better experiences. With end-to-end visibility and AI-driven optimization, your teams gain the agility and insight to deliver services faster and make smarter decisions across the business.

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Technology workflows
Employee workflows
Customer and industry workflows
Creator workflows

Why Nortal?

Our enterprise platform services deliver
experience, expertise and excellence.

300+

official certifications

500+

successful projects

160+

mastered technologies

2700+

experts

Fast-track solutions for
your platforms success

Discovery

Rescue

Integrations

Analytics

Research & insights

Your global engineering engine – built and run by Nortal

Our IT outsourcing services give you governed, long-term capability across Europe and the Americas, with two proven ways: staff augmentation for fast, flexible capacity, and Global Capability Centres (GCCs) for long-term, multi-team scale. 




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