Make ServiceNow the engine of your enterprise success 

ServiceNow CRM is a powerful platform that helps organizations streamline workflows, automate tasks, and improve service delivery across departments like IT, HR, and customer service. At Nortal, we help you identify where and how the ServiceNow platform can make the biggest impact on your organization through our envisioning and roadmap service (hyperlink back up to software services).

If you’re looking to build applications or automate processes without writing code, ServiceNow CRM’s low-code tools are a great place to start. Our ServiceNow experts guide you through the entire journey - from identifying the best use cases to planning and execution.

Many organizations don’t realize where their ServiceNow platform is underperforming. Our health check service (hyperlink back up to software services) gives you a comprehensive analysis of your setup to help you find gaps and improve user experience. 

Timelines depend on project complexity, but small implementations can start delivering value in 16 weeks. Nortal’s end-to-end consulting and implementation ensures speed, quality, and alignment with your goals. 

Common issues include poor planning, low user adoption, and underutilizing automation features. Trust our health check service (hyperlink back up to software services) to help you catch and fix these early! 

While both are strategies for IT management, ITOM and ITSM are separate concepts.

ITOM describes the individual processes and services that are administered by an IT department—this includes administrative processes, support for hardware and software, and services for internal and external clients. 

On the other hand, ITSM includes what a company does to manage IT services through the entirety of the life cycle, including strategic planning, service operation, service desk, continual service improvement, and design building. ITSM also encompasses the help desk and fulfilment of IT requests that come from employees. Best practices of ITSM are known as the ITIL framework, which describes the life cycle of service in detail.

ITOM is covered under the ITIL framework. ITOM teams are meant to focus on daily tasks for the operation of an organization’s infrastructure components and applications—all aspects of the service operation stage defined in the ITSM lifecycle.