Waves of Innovation- a comprehensive Maturity Model for ferry ports

Innovation waves are transforming ferry terminals into smart ports, unlocking unprecedented efficiency, sustainability, and customer satisfaction. Recognizing the potential, Nortal, in collaboration with our Smart Port customers, have carefully developed a comprehensive Smart Port Maturity Model, drawing on years of focused development and real-world experience across ports around the world. The model is useful for all ferry ports, terminals and operators in determining where their digitalization process currently stands at and what would be the next possibilities in upgrading. 

This maturity model is meticulously designed to guide ferry operations from initial digital experiments through seamless cross-functional integration toward a fully integrated, predictive, and customer-centric ecosystem. While each operator has unique characteristics and operational specifics, experience shows that approximately 90% of the challenges faced are shared universally. Nortal's expertise incorporates numerous best practices, proven solutions, and nuanced approaches to effectively address these common challenges.