City of Helsinki


  • Strategy and Transformation
  • Technology and Engineering


  • Government
  • Real-Time Economy
  • Tax Administration 3.0

Case study January 31st, 2018

OmaVero: a system upgrade for the Finnish Tax Administration

Together with the US software company FAST Enterprise, we implemented a system upgrade for the Finnish Tax Administration, replacing up to 70 end-of-lifecycle tax-related IT systems with a single off-the-shelf software package. The Valmis project, which was the largest transformation project in the history of the Finnish Tax Administration, overhauled the entire Finnish tax system between 2013 and 2020.

Man using laptop in a cafe


The Finnish Tax Administration faced the challenge of managing dozens of separate tax systems and technology solutions, that in many cases were already outdated. The goal was to have a system that was easier to maintain, faster to develop and more cost-efficient.

Additionally, the project aimed to build a new type of interface that would allow citizens and businesses to manage and administer their tax affairs digitally and seamlessly with one single login.


The project involved a wide range of experts from many different fields. We worked closely with our partner FAST, the Finnish Tax Administration and various stakeholders to build a complete solution that streamlines the customer experience and brings more efficiency to the Tax Administration’s operations. We implemented the GenTax product from the FAST Enterprise to enable centralized management of all tax-related activities through a single system.

The new system allows people to complete a number of routines, including file income tax returns for corporations or claim benefits under a joint administration. Additionally, it is also possible to request a prepayment or additional prepayment for a corporation, file self-assessed tax returns, request a payment arrangement, request a tax debt certificate, file gift tax returns, and much more.

– Eija Lönnroth, Program Director at the Finnish Tax Administration

The users' wishes have been taken into account rather flexibly when tailoring the product.

Impact – Project of the year

The Tax Administration runs Finland’s most important service. Reforming the tax system has therefore been a large, complex project that has been a great success. The project was delivered on time, costs were kept under control and the final result exceeded expectations. Valmis also won the 2020 Project of the Year award.


Centralized system for tax administration


Million € in annual cost savings


Project of the year award winner


Transforming governments, transforming societies

OmaVero has been well received, with a clear majority of Finns now using the service to manage their tax affairs. It’s a great example of how the right digital tools, when applied properly, can dramatically transform citizen-government interaction, changing the way societies work.

Find out more

Related content


  • Strategy and Transformation
  • Technology and Engineering
  • Energy and Resources
  • Government
  • Government Transformation

Nortal at COP28: Shaping a sustainable future

Welcome to a significant moment in the global climate agenda – COP28 in Dubai. It’s a critical platform for nations to collaboratively address climate change.
Standing at the crossroads of transformative climate action, our commitment to sustainability places us front and center at this crucial event.


Tejarah Talks panel discussion
  • Strategy and Transformation
  • Government
  • Government Transformation

Tejarah Talks: how cities and businesses can drive innovation

Today, cities are enablers and catalysts of change, but they need expert support from business to define, design and implement the solutions needed to achieve their ambitions.
Watch the key takeaways from the Tejarah Talks panel discussion where we explored how cities & businesses can collaborate in mutually beneficial ways.

Case study

Oman Business Portal
  • Seamless Experiences
  • Technology and Engineering
  • Citizen-Centric Personalized Digital Government
  • Government

Emerging tech takes Oman’s business registry into the future

Oman’s digitalization of its government services has created one of the most welcoming business environments in the world. Seven years after the launch of InvestEasy, we used emerging tech to create an even more future-ready, efficient and user-friendly experience.

Get in touch

Let us offer you a new perspective.