Womand and her child are having a video call with the doctor
Womand and her child are having a video call with the doctor
Womand and her child are having a video call with the doctor
Womand and her child are having a video call with the doctor
Womand and her child are having a video call with the doctor

Personal healthcare: Building healthcare systems for the future

A smarter way to transform healthcare, leverage health data, drive digital connectedness and unlock value-based care, without pulling clinicians away from their patients.

 
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Service

Digital Transformation

Industry

Healthcare

By 2030, the global healthcare workforce gap is expected to exceed 10 million, intensifying pressures on already strained systems. Aging populations, escalating costs, and shifting patient expectations are exposing the limitations of outdated care models. Despite advances in digital technology, many systems rely on short-term fixes that fail to address deep structural challenges or capitalize on the potential of integrated, data-driven ecosystems.

In brief

This white paper argues for a systematic approach to digital transformation, moving beyond quick wins to deliver sustainable, patient-centered care. It guides healthcare systems through this transformation with:

  • Desired outcomes: Expanding access, enhancing quality, and ensuring sustainability.
  • Key policies: Ethical data use, strategic investments, and whole-of-society collaboration.
  • Implementation approach: A phased, scalable path from interoperability to predictive intelligence.
  • Real-world examples: Demonstrating how smarter systems improve outcomes and efficiency.

Explore how healthcare can evolve into resilient, adaptive ecosystems designed to meet both current challenges and future demands.

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Key policies for a sustainable healthcare system

To achieve better access, sustainable spending, and higher-quality care, health systems need cohesive policies that address the core building blocks of sustainable healthcare. These policies must consider the broader determinants of health while establishing secure, interoperable data systems to enable coordinated and efficient care delivery. This paper highlights three essential focus areas: adopting a whole-of-society approach, ensuring the ethical use of data, and making strategic digital investments. Together, these priorities lay the foundation for healthcare systems that can meet current demands and evolve toward resilient, person-centered care.

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Whole-of-society approach

Investing in digital public infrastructure (DPI) is critical to achieving aligned health and social care goals. DPI enables interoperable systems, seamless data exchange, and improved coordination across services. By adopting global standards and prioritizing key data flows like patient records, health systems can reduce fragmentation and enhance care continuity. Modular, scalable solutions support current needs while enabling future innovation, while national services like integrated booking systems improve accessibility and fill gaps where market solutions fall short.

 

Healthcare graph

 

Elderly man sitting on a couch with tablet
Elderly man sitting on a couch with tablet
Elderly man sitting on a couch with tablet
Elderly man sitting on a couch with tablet
Elderly man sitting on a couch with tablet

Building trust by making health data more accessible

Democratizing health data empowers individuals to manage their care while fostering trust and equity. Transparent, ethical stewardship ensures secure data sharing, enhancing care coordination, research, and innovation. Supported by robust digital infrastructure, these practices create a high-trust ecosystem that balances individual control with societal benefits.

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Booklet mockup of Personal Healthcare white paper

Building resilient healthcare systems through data-driven, personalized care

Strategic investment in digital personal healthcare is key to delivering tailored, patient-centered care that adapts to individual and population needs. By embedding predictive, preventive, personalized, and participatory (4P) care, health systems can foster resilience and ensure proactive, data-driven services. Interoperable data platforms, intelligent technologies, and integrated tools enable seamless coordination, actionable insights, and continuity of care, supporting each patient’s unique journey while driving innovation and improving outcomes.

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