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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Industry Manufacturing Strategy and Transformation Technology and Engineering

Smart manufacturing starts from factory floor

Read the white paper and find out how your factory can be sure you’re taking advantage of the full potential of your data.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

PPS can change the course of society, but what does it actually take to get there?

Creating sophisticated ptoactive public services requires a strong foundation of technical, environmental, and organizational building blocks. In this article, we break down the fundamentals of what it takes to build proactive public services.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Aiming towards unparalleled, frictionless access to public services

PPS refers to public services that require zero or minimal interaction from citizens, while making maximum use of automation. Think tax declarations that take seconds, social benefits automatically deposited into your bank account, or a new driver’s license in the mailbox when an expiration date creeps close.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Proactive public services in Austria, Estonia, and New Zealand – what have we learned?

Many governments around the world have begun to experiment with increasing proactivity when it comes to their public services, but there are still relatively few working examples.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How proactive public services can contribute to a more socially just and equitable society

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Consumer Telecommunication and Media Experience and Design Seamless Experiences Strategy and Transformation

A transformative digital commerce platform driving seamless user experiences

One of the largest global wireless providers, with more than 100 million customers, partnered with Nortal to build a world-class, feature-rich, highly scalable and secure digital commerce platform.

Consumer Industry Logistics Strategy and Transformation

Smarter operations and improved efficiency at Port of Tallinn

Telecommunication and Media Modern Software Development Strategy and Transformation Technology and Engineering

Improving time to market and new product launch efficiencies

We moved our client from a monolith architecture to an event-based data import system that eliminated the challenges of new product launches. This has made their process more efficient, improved their time to market, and continues to keep them competitive in a rapidly changing industry.

Financial Services Insurance Strategy and Transformation

A bank’s digital transformation to support growth and fast time-to-market

To stay ahead of competition and support continuous growth, LHV underwent a digital transformation that led to improved customer engagement, reduced workload for employees, and faster time-to-market.

Energy and Resources Strategy and Transformation Technology and Engineering

Digitalized delivery procedures save drivers time and improve customer experience

The objective in this case was to to speed up the flow of information in the oil product delivery process and at the same time ensure information accuracy, making the drivers’ job easier. To digitalize this manual process, our solution was to develop a new feature into an existing operational vehicle system.

Healthcare Strategy and Transformation Technology and Engineering

Space resource management in active use in Satakunta

Together with our customer 2M-IT, we have developed an agile solution for booking and optimization of hospital reception rooms, called the space resource management solution. A suite of tools built on Microsoft’s low-code application Power Platform, which will help public administrations and services in booking and optimizing the use of facilities.

Government Government Transformation Seamless Experiences Strategy and Transformation

Proactive Public Services – the new standard for digital governments

The white paper discusses proactive public services and the importance of the digitization in the public sector. It showcases examples from different countries and presents new insights and lessons learned.

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