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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Salesforce Technology and Engineering Platform optimization

Nortal at Dreamforce 2026

Meet Nortal's Salesforce experts at Dreamforce 2026 in San Francisco.

Microsoft Platform optimization Technology and Engineering

Built to bill: how a Dynamics 365 platform learned to think like a law firm

A legal technology vendor set out to solve a problem every law firm knows intimately: hours worked don't automatically become revenue collected. Over several years, we collaborated with their team to turn that ambition into a matter management and billing platform built on Microsoft Dynamics 365. It now runs inside more than twenty law firms, each with its own quirks and its own regulator, and each with a different idea of what "done" means.

Enterprise Government Salesforce Generative AI Platform optimization

Agents for Good Hackathon DF25: AI solutions for real impact

Discover how AI and Salesforce Agentforce drive impact at Agents for Good Hackathon DF25, with Global Aidgents streamlining disaster relief efficiently.

Salesforce Platform optimization

Boost marketing with Salesforce Agentforce

Learn about Agentforce, the Salesforce platform for marketers, and how to deliver the automated, personalized experiences your customers expect.

Salesforce Data and AI Platform optimization

Transforming K–12 nonprofit support with AI-powered agents

We automated support workflows through an AI solution, improving response time and service for teachers and students.

Adobe Platform optimization

Panduit: Driving innovation in the industrial sector

We redesigned the architecture of Panduit’s Partner Portal from a user experience perspective to drive 11x more revenue.

Adobe Platform optimization

Developing a great experience for ServiceNow

We supported ServiceNow in maximizing customer experiences by harnessing real-time data for a 6x improvement in conversion rate.

Microsoft Platform optimization

Optimizing operations with centralized dashboards and reports for BIC

We centralized BIC’s KPIs through updated dashboards and global reports to increase the IT team’s operations visibility and efficiency.

Microsoft Platform optimization

Transforming GNB Paraguay’s platform: From dual cores to a unified CRM

Two banking cores, two data models, and one big challenge to solve. Unifying them created the momentum GNB needed to migrate to Dynamics 365 and prepare for a cloud-first future.

Financial Services Microsoft Platform optimization

Solving finance and compliance with Microsoft Dynamics 365 Business Central

Explore how to simplify financial compliance, reporting, and operations with Microsoft Dynamics 365 Business Central and expert support from Nearsure’s dedicated team.

ServiceNow Microsoft Platform optimization

ServiceNow® vs Dynamics 365 from a business perspective

Discorver Issue Auto Resolution, a ServiceNowÂ® AI feature that enables employees to put in a request in their own natural language and receive a fast response.

Salesforce Platform optimization

Understanding Agent-to-Agent (A2A) Communication

Discover how A2A communication works and how it interacts with Salesforce Agentforce.

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