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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Government Public Sector Data and AI Digital Transformation Microsoft

Modernizing a U.S. platform that serves 300M citizens

Running live is the hardest condition to modernize in, and the most honest test of whether an approach holds. Learn how we are rebuilding this decades-old GovTech platform for a client that serves government agencies across the country.

Government Government Transformation Cyber Resilience

National Cyber Resilience in the Age of AI

A doctrine for asymmetric cyber defence in the AI era. Six policies from Estonia's frontline experience to raise the cost of attack and defend democratic trust.

Government IT Outsourcing

AI-native delivery on a platform that couldn't stop

When a government SaaS platform serving hundreds of U.S. agencies needed to modernize their 20-year-old platform, the answer wasn't adding more engineers but rearchitecting their platform to compete in the era of AI. A platform serving hundreds of agencies doesn't get a downtime window. It either works or it doesn't, and the agencies and citizens on the other end of that equation are depending on it every day.

Government Strategy and Transformation Technology and Engineering

Oman’s e-vision: a pioneer in the Middle East

Oman is redefining digital government in the Middle East, building a unified platform that delivers proactive, citizen-first services in half the usual time. A bold, data-driven path toward Oman Vision 2040.

Government Microsoft

Unifying customer communication with Dynamics 365 Omnichannel

We consolidated INEFOP’s customer interactions with Dynamics 365 Omnichannel for a seamless experience.

Enterprise Government Salesforce Generative AI Platform optimization

Agents for Good Hackathon DF25: AI solutions for real impact

Discover how AI and Salesforce Agentforce drive impact at Agents for Good Hackathon DF25, with Global Aidgents streamlining disaster relief efficiently.

Government Digital Transformation

The state of AI-ready data in local government

New insights from UK councils on standards, readiness and reform, and how public data is evolving to support search, machine learning and generative AI.

Government Digital Transformation

Government efficiency in the age of AI

This white paper explores how applying democratic design principles to digital infrastructure creates governments that are both more capable and more trusted.

Government Digital Transformation

Best practices in public procurement for continuous modernization

Explore our best practices in public procurement for continuous modernization. Using outcome-driven public procurement as an instrument for innovation, resilience and efficiency

Healthcare Government Technology and Engineering Technology and Engineering Healthcare Government

Low-code, AI and citizen development – insights from HUS and Nortal

In this episode, we dive into how HUS – one of Finland’s largest healthcare providers – is embracing low-code development with Microsoft Power Platform. Our guests, Mikke Bergström from HUS and Panu Puurtinen from Nortal, explore the rise of citizen developers, the role of AI tools like Copilot, and how organizations can future-proof their operations. Tune in to hear real-life use cases, practical insights, and what this all means for the future of IT.

Public Sector Government Digital Trust Seamless Experiences Transformation

Why digital sovereignty matters and how X-Road makes it happen

In 2020, the Estonian Unemployment Insurance Fund decided that AI adoption in the public sector would help to tackle long-term unemployment and help people get back to work faster.

Building trust and resilience: Canada's digital government transformation

As Canada navigates its digital transformation, the challenge isn’t just technology, it’s trust.

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