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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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All Article Blog Case study Event Op-ed Playbook Podcast Report White Paper
Case study
15.06.2026
Government Government

AI-native delivery on a platform that couldn't stop
Case study
24.03.2026
Government Strategy and Transformation Technology and Engineering

Oman’s e-vision: a pioneer in the Middle East

Oman is redefining digital government in the Middle East, building a unified platform that delivers proactive, citizen-first services in half the usual time. A bold, data-driven path toward Oman Vision 2040.
Case study
14.10.2025
Government Microsoft

Unifying customer communication with Dynamics 365 Omnichannel

We consolidated INEFOP’s customer interactions with Dynamics 365 Omnichannel for a seamless experience.
Article
14.10.2025
Enterprise Government Salesforce Generative AI

Agents for Good Hackathon DF25: AI solutions for real impact

Discover how AI and Salesforce Agentforce drive impact at Agents for Good Hackathon DF25, with Global Aidgents streamlining disaster relief efficiently.
Report
9.10.2025
Government Digital Transformation

The state of AI-ready data in local government

New insights from UK councils on standards, readiness and reform, and how public data is evolving to support search, machine learning and generative AI.
White Paper
6.10.2025
Government Digital Transformation

Government efficiency in the age of AI

This white paper explores how applying democratic design principles to digital infrastructure creates governments that are both more capable and more trusted.
Playbook
3.10.2025
Government Digital Transformation

Best practices in public procurement for continuous modernization

Explore our best practices in public procurement for continuous modernization. Using outcome-driven public procurement as an instrument for innovation, resilience and efficiency
Podcast
15.04.2025
Healthcare Government Technology and Engineering Technology and Engineering Healthcare Government

Low-code, AI and citizen development – insights from HUS and Nortal

In this episode, we dive into how HUS – one of Finland’s largest healthcare providers – is embracing low-code development with Microsoft Power Platform. Our guests, Mikke Bergström from HUS and Panu Puurtinen from Nortal, explore the rise of citizen developers, the role of AI tools like Copilot, and how organizations can future-proof their operations. Tune in to hear real-life use cases, practical insights, and what this all means for the future of IT.
Case study
7.03.2025
Public Sector Government Digital Trust Seamless Experiences Transformation

Why digital sovereignty matters and how X-Road makes it happen

In 2020, the Estonian Unemployment Insurance Fund decided that AI adoption in the public sector would help to tackle long-term unemployment and help people get back to work faster.
Article
9.02.2025
Government

Building trust and resilience: Canada's digital government transformation

As Canada navigates its digital transformation, the challenge isn’t just technology, it’s trust.
Event
18.12.2024
Government Healthcare

The eHealth Community Gathering

eHealth community gathering at the end of 2024 brought together great ideas and encouraged future collaboration between parties.
Article
10.12.2024
Enterprise Government Data and AI

7 steps to mitigate the risks when taking advantage of GenAI

How to effectively address AI-related risks to ensure the safe and responsible deployment of LLMs.
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