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Insights | Case study

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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All Article Blog Case study Event Op-ed Playbook Podcast Report White Paper
Case study
2.12.2025
Healthcare Technology and Engineering Healthcare

Application automatically allocates consultation rooms at TYKS Compass Hospital and in the Salo unit – reducing the need for space by up to 30–40%

At the Wellbeing Services County of Southwest Finland’s TYKS Compass Hospital and in the psychiatric unit in Salo, healthcare professionals do not have their own designated examination rooms. Instead, under the new operating model, Nortal’s Space Resource Management application allocates rooms based on care needs, improving the efficiency of both space utilization and clinical work.
Case study
14.10.2025
Government Microsoft

Unifying customer communication with Dynamics 365 Omnichannel

We consolidated INEFOP’s customer interactions with Dynamics 365 Omnichannel for a seamless experience.
Case study
14.10.2025
Healthcare Microsoft

Transforming mental health operations with Microsoft Power Platform

We modernized Project Courage’s operations with Microsoft Power Platform, reducing paperwork and improving decision-making.
Case study
11.09.2025
Healthcare Digital Transformation Healthcare

Transforming pathology services at Tartu University Hospital

Tartu University Hospital and Nortal successfully launched Estonia’s first integrated pathology information system.
Case study
17.07.2025
Enterprise Technology and Engineering

Driving engagement through our smart personalization engine

We implemented a personalization engine that adapts content and imagery based on the visitor’s characteristics, which boosted CTR over 23%.
Case study
16.07.2025
Telecommunication and Media IT Outsourcing

Empowering PlayOn! Sports to expand streaming & ticketing services

When a popular digital media company needed to scale fast to fulfil its business ambitions, we hired a highly specialized team in just 32 days to bring them results.
Case study
16.07.2025
Generative AI Data and AI Microsoft Digital Government Building Blocks

Transforming our hiring process with an in-house GenAI agent

We created an AI agent based on the agentic search approach that reduced Nearsure’s hiring process time by 30%.
Case study
16.07.2025
Financial Services IT Outsourcing

Modernizing Bloomberg’s trusted financial products

We assembled a group of senior talent who add value to Bloomberg by elevating cloud migration, UX, agile teaming, code security, testing, and more.
Case study
16.07.2025
Salesforce Data and AI

Transforming K–12 nonprofit support with AI-powered agents

We automated support workflows through an AI solution, improving response time and service for teachers and students.
Case study
16.07.2025
Adobe

Panduit: Driving innovation in the industrial industry

We redesigned the architecture of Panduit’s Partner Portal from a user experience perspective to drive 11x more revenue.
Case study
16.07.2025
ServiceNow

Developing a great experience for ServiceNow

We supported ServiceNow in maximizing customer experiences by harnessing real-time data for a 6x improvement in conversion rate.
Case study
16.07.2025
Microsoft

Optimizing operations with centralized dashboards and reports

We centralized BIC’s KPIs through updated dashboards and global reports to increase the IT team’s operations visibility and efficiency.
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