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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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Article
31.08.2023
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

PPS can change the course of society, but what does it actually take to get there?

Creating sophisticated ptoactive public services requires a strong foundation of technical, environmental, and organizational building blocks. In this article, we break down the fundamentals of what it takes to build proactive public services.
Article
31.08.2023
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Aiming towards unparalleled, frictionless access to public services

PPS refers to public services that require zero or minimal interaction from citizens, while making maximum use of automation. Think tax declarations that take seconds, social benefits automatically deposited into your bank account, or a new driver’s license in the mailbox when an expiration date creeps close.
Article
31.08.2023
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Proactive public services in Austria, Estonia, and New Zealand – what have we learned?

Many governments around the world have begun to experiment with increasing proactivity when it comes to their public services, but there are still relatively few working examples.
Article
31.08.2023
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How proactive public services can contribute to a more socially just and equitable society

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.
Article
30.08.2023
Enterprise Government Real-Time Economy Data and AI Technology and Engineering

What is a digital twin and what are its benefits

‘Digital twin’ has burst into our vocabulary at such a speed that today it almost seems ubiquitous. But what exactly is it? And what are the benefits of having one?
White Paper
19.06.2023
Government Government Transformation Seamless Experiences Strategy and Transformation

Proactive Public Services – the new standard for digital governments

The white paper discusses proactive public services and the importance of the digitization in the public sector. It showcases examples from different countries and presents new insights and lessons learned.
Article
16.06.2023
Government Real-Time Economy e-Census and Statistics

Saudi Census 2022: building a roadmap for achieving Vision 2030

The results of the Saudi Census 2022 are now available. Find out more about the work we did with the General Authority for Statistics in Saudi Arabia.
Event
29.05.2023
Government Government Transformation

Opportunities and challenges of government data sharing

We were proud to sponsor the 3rd edition of the Data-Driven Government Conference. The two-day event looked at the journey towards a more digital world that effectively regulates and supports national socio-economic development.
Article
17.04.2023
Government Government Transformation Real-Time Economy Tax Administration 3.0 Strategy and Transformation

Lessons on how to make tax collection simple, safe and transparent

Our project delivery manager shares lessons from Botswana’s digital transformation of tax management and revenue collection.
White Paper
20.03.2023
Government Real-Time Economy Strategy and Transformation

Transparent public finances profit everybody

Transparent public finances are a boon to all of us, and one of the most effective tools to achieving this is the treasury single account (TSA). By establishing TSAs, countries can cut costs significantly and achieve higher status among international organizations.
White Paper
23.01.2023
Government Citizen-Centric Personalized Digital Government Experience and Design Seamless Experiences Strategy and Transformation

Digitalizing government services: Make it proactive, intuitive and fast

When it comes to government services, the citizens, residents, and businesses of a country want fast, intuitive, proactive services.
Article
17.01.2023
Government Government Transformation Strategy and Transformation

An alternative approach to large-scale digitalization projects

Large-scale digitalization projects follow a traditional public procurement method that can waste time and money. There’s a better way forward – an iterative process that is driven by business value.
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