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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Public Sector Government Digital Trust Seamless Experiences Transformation

Why digital sovereignty matters and how X-Road makes it happen

In 2020, the Estonian Unemployment Insurance Fund decided that AI adoption in the public sector would help to tackle long-term unemployment and help people get back to work faster.

Government Government Transformation Seamless Experiences Strategy and Transformation

Maturity Matrix for government portals

Explore our maturity model for digital public service portals, comparing information-centric and end-to-end service platforms to enhance service value and user outcomes, inspired by Estonia’s eesti.ee.

Government Government Transformation Seamless Experiences Strategy and Transformation

Research: Trust lacking in digital public services

Discover consumer expectations for digital public services in the UK and Canada, and how to bridge the trust gap between public and private sectors.

Government Citizen-Centric Personalized Digital Government Data and AI Experience and Design Modern Software Development Seamless Experiences

Smart search for Germany's procurement office

Nortal created an AI-based proof of concept to tackle operational challenges in the procurement process by offering solutions to specific pain points.

Government Citizen-Centric Personalized Digital Government Digital Government Building Blocks Government Transformation Seamless Experiences Strategy and Transformation

White Paper: Kickstarting the public procurement reform

In this White Paper, we explain the background to the introduction of eForms and shed light on the potential they offer for the civil service and tenderers. In addition, we provide recommendations for action regarding the further digitalization of public procurement.

Government Citizen-Centric Personalized Digital Government Seamless Experiences Technology and Engineering

Emerging tech takes Oman’s business registry into the future

Oman’s digitalization of its government services has created one of the most welcoming business environments in the world. Seven years after the launch of InvestEasy, we used emerging tech to create an even more future-ready, efficient and user-friendly experience.

Government Government Transformation Seamless Experiences Strategy and Transformation

Proactive Public Services – the new standard for digital governments

The white paper discusses proactive public services and the importance of the digitization in the public sector. It showcases examples from different countries and presents new insights and lessons learned.

Government Citizen-Centric Personalized Digital Government Experience and Design Seamless Experiences Strategy and Transformation

Digitalizing government services: Make it proactive, intuitive and fast

When it comes to government services, the citizens, residents, and businesses of a country want fast, intuitive, proactive services.

Government Seamless Experiences Strategy and Transformation

Estonia moves towards a seamless society with proactive public services

Estonia, a country widely regarded as a truly digital society, made yet another innovative leap at the end of 2019 by launching proactive family and parental benefits, moving toward a new proactive governance model.

Government Real-Time Economy e-Census and Statistics Data and AI eCensus Seamless Experiences

Oman embraces digitalization by completing a fully register-based census

In 2020, the Sultanate of Oman completed a fully-register-based census on their first try.

Government Experience and Design Seamless Experiences

Gateway to government e-services

By increasing user-experience quality through intuitive design and personalization, we made state services even more accessible to everyone

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