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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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Event
7.11.2024
Government Strategy and Transformation Technology and Engineering

The formula for creating trust in digital government

In just a decade, Estonia went from low trust to a global leader in digital public services. Watch this keynote from FWD50, where Andres Raieste, Senior Vice President of the Public Sector at Nortal, shares how bold policies and trust shaped the country’s success.
Article
20.10.2024
Government Data and AI

It’s time to exploit the next generation of innovative public service solutions

With rising demand, the cost of living crisis, and broader geopolitical instability, it’s clear we need to adopt new approaches to build trust in the government’s ability to use modern technology effectively.
Case study
16.10.2024
Government Data and AI

How AI accelerates the legislative power of the Parliament of Estonia

The Parliament of Estonia is the legislative body of the country and the legal department of the chancellery of the Parliament uses GenAI to speed up their research to support the MPs in their work.
Article
26.09.2024
Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Getting the most out of low-code: how to approach a new way of thinking

Unlock the full potential of low-code with the right governance. Learn how to prevent security risks, overlapping efforts, and wasted resources while maximizing innovation through a structured approach.
Article
12.09.2024
Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Mythbusters: three tested truths about low-code as a driver of digitalization in public administration

In this article we present three persistent low-code myths that, in our experience, prevent mid-level management in Finnish public administration agencies, ministries, and healthcare districts from fully utilizing these versatile tools. We also share real-life examples from our clients who have successfully debunked these myths.
Article
2.09.2024
Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Will tangled processes derail the vision of Personal Government?

Explore the future of personalized public administration with Personal Government. Learn how citizen-centric services, powered by low-code solutions, can streamline public sector processes and improve service delivery.
Case study
22.08.2024
Government Strategy and Transformation Technology and Engineering

Bettering bureaucracy with a Single Digital Gateway

Nortal’s govtech system helps create the European single market by empowering the citizens to share information with 27 other nations.
Event
13.08.2024
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Webinar: The future of Tax Administration

Discover the future tax administration that will shift their role from solely collecting revenue to empowering the economy and creating trust.
Case study
7.08.2024
Government Government Transformation Cyber Resilience Data and AI Strategy and Transformation

Strengthening cybersecurity in complex maritime environments

A government defense agency sought out Nortal for a cybersecurity assessment.
Article
4.07.2024
Government Government Transformation Seamless Experiences Strategy and Transformation

Maturity Matrix for government portals

Explore our maturity model for digital public service portals, comparing information-centric and end-to-end service platforms to enhance service value and user outcomes, inspired by Estonia’s eesti.ee.
Article
4.07.2024
Government Government Transformation Seamless Experiences Strategy and Transformation

Research: Trust lacking in digital public services

Discover consumer expectations for digital public services in the UK and Canada, and how to bridge the trust gap between public and private sectors.
Article
5.03.2024
Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Real-time economy: Where policy drives growth

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.
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