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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Enterprise Government Salesforce Generative AI

Agents for Good Hackathon DF25: AI solutions for real impact

Discover how AI and Salesforce Agentforce drive impact at Agents for Good Hackathon DF25, with Global Aidgents streamlining disaster relief efficiently.

Building trust and resilience: Canada's digital government transformation

As Canada navigates its digital transformation, the challenge isn’t just technology, it’s trust.

Enterprise Government Data and AI

7 steps to mitigate the risks when taking advantage of GenAI

How to effectively address AI-related risks to ensure the safe and responsible deployment of LLMs.

Government Data and AI

It’s time to exploit the next generation of innovative public service solutions

With rising demand, the cost of living crisis, and broader geopolitical instability, it’s clear we need to adopt new approaches to build trust in the government’s ability to use modern technology effectively.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Getting the most out of low-code: how to approach a new way of thinking

Unlock the full potential of low-code with the right governance. Learn how to prevent security risks, overlapping efforts, and wasted resources while maximizing innovation through a structured approach.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Mythbusters: three tested truths about low-code as a driver of digitalization in public administration

In this article we present three persistent low-code myths that, in our experience, prevent mid-level management in Finnish public administration agencies, ministries, and healthcare districts from fully utilizing these versatile tools. We also share real-life examples from our clients who have successfully debunked these myths.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation Technology and Engineering

Will tangled processes derail the vision of Personal Government?

Explore the future of personalized public administration with Personal Government. Learn how citizen-centric services, powered by low-code solutions, can streamline public sector processes and improve service delivery.

Government Government Transformation Seamless Experiences Strategy and Transformation

Maturity Matrix for government portals

Explore our maturity model for digital public service portals, comparing information-centric and end-to-end service platforms to enhance service value and user outcomes, inspired by Estonia’s eesti.ee.

Government Government Transformation Seamless Experiences Strategy and Transformation

Research: Trust lacking in digital public services

Discover consumer expectations for digital public services in the UK and Canada, and how to bridge the trust gap between public and private sectors.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Real-time economy: Where policy drives growth

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How a digital platform opens the door for value-added personalized public services

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Strategies promoting interoperability across systems

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

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