Get the personalization your Adobe RTCDP profile was built to deliver

Most RTCDP profiles run on less data than they could, and personalization suffers for it. We connect the customer data still missing from the profile, turn segments into treatment a customer actually notices, and close the loop between measuring a journey and acting on it.

Turning a licensed platform into a working system

Most enterprises running Adobe RTCDP have bought more of the platform than they're using.

Where the RTCDP profile falls short:

The data. Web and app behavior usually make it into the profile. The warehouse, product or service data, and offline channels usually don't.

The personalization. Segments get built, then nothing downstream checks which one a customer is in, and everyone still gets the same generic message.

The activation. Journey Optimizer and Journey Analytics often sit half-attached, or not attached at all.

How we close that gap:

Composable architecture. We federate warehouse data instead of duplicating it, often the fastest way to unify a profile without a platform rebuild. That means decisions draw on the complete picture, not just whatever data happened to reach the profile first.

Real connections. We link RTCDP to the systems that carry your customer signal, and we make sure a segment actually reaches the systems that act on it. That's what turns a segment from something that exists on paper into something a customer experiences differently. If you build the segment and stop there, nothing downstream checks which one a customer is in.

CJA and AJO attached. We correctly attach Customer Journey Analytics so you can measure the journey, and Adobe Journey Optimizer so you can act on it. Measuring and acting stop being two separate systems and become one loop.


Adobe Gold Solutions Partner, RTCDP Specialization

Adobe Gold Solutions Partner badge. Specialized: Adobe AEM, Adobe Customer Journey Analytics, Adobe Real-Time CDP, Adobe Analytics

3rd

company globally to attain the RTCDP Specialization

300+

successful Adobe projects

4

official Adobe Specializations

100+

Adobe experts

Composable CDP services

Every engagement starts with the same question: for this dataset, does the business need it ingested, or is federation enough? Getting that answer right, use case by use case, is most of what these six services do.

We map out the target state for your customer data before touching configuration: what stays in the warehouse, what gets ingested into RTCDP, and what gets federated on demand. That decision is most of what separates a CDP that works from one that just holds data.

Whether your instance needs a first real configuration pass or a rebuild around use cases that have changed since launch, we connect RTCDP to the systems that carry your customer signal: CRM, commerce, product telemetry, and the warehouses feeding all three. We scope the integration around the use case. That's what keeps a configuration from needing a rebuild the next time your use cases change.

We help you build audiences directly from Snowflake, Azure Synapse Analytics, Microsoft Fabric, Databricks, Google BigQuery, Amazon Redshift, and more, without duplicating the underlying data into Adobe Experience Platform. Sensitive datasets, credit data, plant records, and health information stay where your security and compliance teams already trust them, so the audience ships without a new compliance review.

We assess where your RTCDP instance stands against the use cases your business needs. Most engagements turn up a licensed capability nobody activated, a dataset nobody connected, or both. And that's what we fix first, not just document.

We reconcile identity across every source system feeding RTCDP, so a profile built from a warehouse query and a profile built from a web session resolve to the same customer, not two records that never meet. That's what lets an offer react to what a customer just did, instead of what they did in last week's batch job.

We build the identity layer once, at the profile level, so every new activation channel or AI use case draws on the same resolved identity instead of starting from zero on identity matching.

Ready to make your RTCDP investment work as one system?

Contact Card Anthony Brown

Anthony Brown

SVP of Platforms & Partner Growth, Americas

Owns Nortal's Adobe alliance strategy across the region, including how platform investments like RTCDP turn into long-term partner growth.

Pablo Larrosa

Pablo Larrosa

VP of Technology

Owns the technical architecture across Nortal's data and platform engagements, including how we scope federation versus ingestion on every RTCDP build.

Kurt Knaub

Kurt Knaub

Head of Data & AI, Americas

Leads Nortal's data and AI strategy across the region, with a focus on the governance frameworks that let AI initiatives scale safely.

Gonzalo Rusinol

Gonzalo Rusiñol

Adobe Practice Director

Sets the direction for Nortal's Adobe practice.

Rubens Barrios

Rubens Barrios

Adobe Studio Leader

Leads the team of Adobe practitioners who design and build composable CDP architecture day to day.

Alexis Artus

Alexis Artus

Adobe Data & Insights Practice Lead

Leads the practice that turns a unified RTCDP profile into usable measurement.

Get in touch

Frequently Asked Questions (FAQs)

What is Adobe RTCDP, and how does it support a composable data strategy?

How long does it take to unify customer profiles with federated audiences?

Do I need to migrate off my existing platform to manage data composability this way?

Is your delivery team distributed across time zones?

How does Adobe RTCDP fit with the rest of my Adobe data and analytics stack?

How do you handle governance and compliance?