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    Igniting ROI with Adobe Customer Journey Analytics

    Unify your multichannel data ecosystem. Get rapid, holistic analysis of customer journeys. Build action plans that support your targets. It all starts with our Adobe CJA services.

    Reach out

    Craft a data-driven CX strategy with CJA

    Disconnected data, fragmented views, siloed teams. Understanding and engaging your customers has never been so complex.

    Basing your strategy on guesswork means your CX efforts are hit or miss. This makes it difficult to build effective experiences at scale.

    Our Adobe Customer Journey Analytics services remove uncertainty by bringing together your data points. With CJA, you’ll get a full picture into your customers and clear insights to improve your brand experiences.

    • You’re keen to get a multichannel view into your customer journeys.
    • You could benefit from drag-and-drop data visualizations for your decision-making.
    • You want to understand your top attribution metrics to boost ROI.
    • You would like to easily and efficiently act on insights within the Adobe suite.
    • You’re interested in using AI to accelerate your CX campaigns.

    Build reliable data headquarters with Adobe CJA

    Adobe Customer Journey Analytics acts as a data headquarters for your business, so you can start harvesting CX insights that drive measurable improvement.

    Unified cross-channel data

    Adobe CJA connects customer data across your multichannel touchpoints and campaigns – including web, app, CRM, in-store and more.

    Real-time journey insights

    Run detailed analyses to understand your audience profiles and customer stories. You’ll unlock real-time views that lay the groundwork for stronger CX decision-making.

    Stronger ROI

     Boosst your bottom line. An Adobe-commissioned Total Economic Impact™ study through Forrester Consulting suggests a 431% uptick in ROI after implementing customer-driven Adobe solutions.

    Efficient activation tools

    More precise business intelligence means you hit the ground running with your next CX campaigns. You can act on insights directly in Adobe with tools such as Real-Time Customer Data Platform, Journey Optimizer and Adobe Target.

    Leading data management

    Manage your customer data and align it with your tailored business usage framework. Within Adobe CJA, you can check your data models and enforce your own policies.

    More precise optimization

    Use in-platform tools for deeper analysis. Delve into attribution accuracy across your channels and identify opportunities to optimize drop-offs and improve conversions.

    Strategize your CX messaging

    With richer customer insights, you can reconstruct your journeys across channels and ensure your CX messaging stays relevant and consistent.

    Lean on our all-inclusive Adobe CJA services

    We meet you where you are in your Customer Journey Analytics set-up. As Adobe CJA B2B specialists, we provide practical, tailored expertise across a full spectrum of business requirements:

    • Adobe Customer Journey Analytics implementations
    • Adobe Customer Journey Analytics integrations
    • Adobe Customer Journey Analytics consulting services
    • Adobe Customer Journey Analytics architecture planning
    • Adobe Customer Journey Analytics optimization
    • Adobe Customer Journey Analytics evolutionary maintenance
    • Adobe Customer Journey Analytics training

    Why brands choose Nortal for Adobe CJA success

    Adobe Gold Solutions Partner badge. Specialized: Adobe AEM, Adobe Customer Journey Analytics, Adobe Real-Time CDP, Adobe Analytics

    We’re seasoned Adobe Gold Solution Partners with expertise across business-critical products.

    We’re certified in Customer Journey Analytics, as well as Adobe Analytics, Adobe Experience Manager and Adobe Real-Time CDP.

     

    300+

    successful Adobe projects

    140+

    Adobe credentials

    100+

    Adobe experts

    4

    official Adobe Specializations

    • Deep expertise

      We’re at the top of our game. Our team of certified CJA experts has brought 300+ Adobe solutions to life for Fortune 1000 companies, SMEs and beyond.

    • Strategic implementation

      We’re pioneers in data strategy, among the first 10 companies globally to earn the official Adobe CJA Specialization. We meet the moment with evolving data strategies and implementation practices.

    • End-to-end partnership

      We're with you every step of the way. We consider ourselves your co-stars in creating high-performing customer journeys, with a clear focus on long-term value.

    Choose the right-sized engagement model

    Our commitment to customization goes beyond technology. We tailor our working relationship to meet gaps in your Adobe Customer Journey Analytics strategy.
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    Adobe CJA managed services

    Offload your ongoing CJA implementation requirements to our Adobe experts. We manage your end-to-end customer journey, including strategy, data set-up, implementation, business integration, optimization and more.

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    Staff augmentation for Adobe CJA

    Strengthen your CX efforts with our CJA specialists. Our certified Adobe experts integrate seamlessly with your in-house teams to support your customer journeys.

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    Strategic CJA advisory and technical training

    Our Customer Journey Analytics specialists support your teams through consulting, optimization, and technical training to protect and extend your Adobe investment.

    Purpose-build your Adobe ecosystem with Nortal

    Pablo Larrosa Nortal

    Pablo Larrosa

    VP of Technology
    Ruben Barrios

    Rubens Barrios

    Adobe Studio Leader
    Carolina Quiroga

    Carolina Quiroga

    Marketing Automation Practice Lead
    Alexis Artus

    Alexis Artus

    Data & Insights Practice Lead

    Get in touch

    Customer Journey Analytics FAQs

    Do I need a certified Adobe CJA partner?

    Should I use Adobe Analytics or Customer Journey Analytics for my business?

    Which Nortal engagement model is best for me?