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Explore digital transformation resources.
Uncover insights, best practises and case studies.
Explore digital transformation resources.
Uncover insights, best practises and case studies.
Our maturity model for digital public service portals is based on insights from Estonia’s state portal, eesti.ee, plus other digital gateways and state service platforms. It distinguishes between portals that are information-centric and those that offer end-to-end service to users. It allows for a comparison of approaches in terms of service value and user outcomes.
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Industry
The maturity model explains what personalized government means in practice. It helps evaluate the maturity level of state information portals and offers benchmarks for those moving toward digitally advanced government. The ultimate goal: a personalized approach for states to deliver public services to their citizens.
How government and state service portals can impact citizens’ trust and government efficiency.
A critical differentiator in maturity levels is how a society establishes trust in its digital services. A high level of cooperation between authorities and citizens is a core enabler of data-based governance. But the right strategy makes it possible for a government to leapfrog from a first-generation information portal to a fourth-generation personalized public services.
Complete realization of Personal Government goals requires both adoption ofemerging technology and reorganization of a government’s work methods as they pertain to service provision and inter-institutional cooperation.
These are the essential capabilities for meeting goals:
These capabilities are technologically possible or within reach of near-term development.
Discover how ready your organization is for the era of personal government