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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Government Real-Time Economy e-Census and Statistics Government Transformation Data and AI eCensus Strategy and Transformation Technology and Engineering

What’s next for official statistics

How is technology changing the role of statistical offices and what are the steps they need to take to become future-ready.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

PPS can change the course of society, but what does it actually take to get there?

Creating sophisticated ptoactive public services requires a strong foundation of technical, environmental, and organizational building blocks. In this article, we break down the fundamentals of what it takes to build proactive public services.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Aiming towards unparalleled, frictionless access to public services

PPS refers to public services that require zero or minimal interaction from citizens, while making maximum use of automation. Think tax declarations that take seconds, social benefits automatically deposited into your bank account, or a new driver’s license in the mailbox when an expiration date creeps close.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Proactive public services in Austria, Estonia, and New Zealand – what have we learned?

Many governments around the world have begun to experiment with increasing proactivity when it comes to their public services, but there are still relatively few working examples.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How proactive public services can contribute to a more socially just and equitable society

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Enterprise Government Real-Time Economy Data and AI Technology and Engineering

What is a digital twin and what are its benefits

‘Digital twin’ has burst into our vocabulary at such a speed that today it almost seems ubiquitous. But what exactly is it? And what are the benefits of having one?

Government Real-Time Economy e-Census and Statistics

Saudi Census 2022: building a roadmap for achieving Vision 2030

The results of the Saudi Census 2022 are now available. Find out more about the work we did with the General Authority for Statistics in Saudi Arabia.

Government Government Transformation Real-Time Economy Tax Administration 3.0 Strategy and Transformation

Lessons on how to make tax collection simple, safe and transparent

Our project delivery manager shares lessons from Botswana’s digital transformation of tax management and revenue collection.

Government Government Transformation Strategy and Transformation

An alternative approach to large-scale digitalization projects

Large-scale digitalization projects follow a traditional public procurement method that can waste time and money. There’s a better way forward – an iterative process that is driven by business value.

Government Citizen-Centric Personalized Digital Government Data and AI

The devil's in the data: Shaping a seamless journey for citizens

Data is the public sector’s Achilles heel and source of opportunity. In this blog, we focus on how data and registers can improve government services.

Government Government Transformation Strategy and Transformation

Oman’s ‘Renaissance 2.0’: Creating a vibrant start-up community

The thoughtful transition of Oman toward a diversified, innovation-led economy is well underway. However, there is more that can be done.

Government Strategy and Transformation

Seven essential elements of a thriving start-up sector

Why have some nations become important hubs for start-up companies? Inevitably, the countries that attract start-ups have done so very deliberately, with carefully targeted steps taken by governments to create an attractive, supportive environment for entrepreneurs.

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