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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

What living in a people-centric digital state means

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

“Waste not, want not”: Govtech equips the public sector for a sustainable future

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Government Transformation Strategy and Transformation

Tejarah Talks: how cities and businesses can drive innovation

Today, cities are enablers and catalysts of change, but they need expert support from business to define, design and implement the solutions needed to achieve their ambitions. Watch the key takeaways from the Tejarah Talks panel discussion where we explored how cities & businesses can collaborate in mutually beneficial ways.

Government Data and AI Strategy and Transformation Technology and Engineering

The exciting future of data dissemination

National Statistical Offices are embracing five key techniques and technologies as they redefine their approach to data dissemination.

Government Real-Time Economy e-Census and Statistics Government Transformation Data and AI eCensus Strategy and Transformation Technology and Engineering

What’s next for official statistics

How is technology changing the role of statistical offices and what are the steps they need to take to become future-ready.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

PPS can change the course of society, but what does it actually take to get there?

Creating sophisticated ptoactive public services requires a strong foundation of technical, environmental, and organizational building blocks. In this article, we break down the fundamentals of what it takes to build proactive public services.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Aiming towards unparalleled, frictionless access to public services

PPS refers to public services that require zero or minimal interaction from citizens, while making maximum use of automation. Think tax declarations that take seconds, social benefits automatically deposited into your bank account, or a new driver’s license in the mailbox when an expiration date creeps close.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Proactive public services in Austria, Estonia, and New Zealand – what have we learned?

Many governments around the world have begun to experiment with increasing proactivity when it comes to their public services, but there are still relatively few working examples.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How proactive public services can contribute to a more socially just and equitable society

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Government Transformation Seamless Experiences Strategy and Transformation

Proactive Public Services – the new standard for digital governments

The white paper discusses proactive public services and the importance of the digitization in the public sector. It showcases examples from different countries and presents new insights and lessons learned.

Government Government Transformation Real-Time Economy Tax Administration 3.0 Strategy and Transformation

Lessons on how to make tax collection simple, safe and transparent

Our project delivery manager shares lessons from Botswana’s digital transformation of tax management and revenue collection.

Government Real-Time Economy Strategy and Transformation

Transparent public finances profit everybody

Transparent public finances are a boon to all of us, and one of the most effective tools to achieving this is the treasury single account (TSA). By establishing TSAs, countries can cut costs significantly and achieve higher status among international organizations.

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