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Nortal is a multinational strategic change and technology company with services aimed at simplifying and optimizing processes for government, business and healthcare
This privacy notice describes what personal data is controlled by the relevant Nortal entity in your jurisdiction (each, a "Controller") and processed by Nortal AS and its affiliates (collectively "Nortal") in regard to job applicants, potential candidates for employment and our optional recruiting programmes and events, and selection procedures in view of potential recruitment at Nortal. The identity of the Controller relevant to you depends on the location of the role you are applying for, as set out in Section 2 below. Where no specific local entity is identified, Nortal AS acts as the data Controller.
It describes the information we collect, what we do with it (the “purpose”) and our lawful reason for processing it (our “legal basis”), with whom we share it, how long we store it and what rights and obligations you as an applicant have.
Nortal’s information and contact details:
Nortal AS
Estonian registry code: 10391131
Address: Lõõtsa 6c, 11415 Tallinn, Estonia
Email: info@nortal.com
Telephone: +372 610 1990
Group Data protection officer: privacy@nortal.com
In case you apply for a job located in Germany:
Nortal AG
Address: Knesebeckstrasse 59-61/61a, 10719 Berlin, Germany
Telephone: +372 610 1990
German data protection officer:
datenschutz@nortal.com
Mr. Patrick Leibbrand
In case you apply for jobs in other locations - the comprehensive list of Nortal affiliates potentially processing personal data can be found here.
You can contact each of them via post to a listed address.
Email: privacy@nortal.com.
Personal data is information relating to an identified or identifiable natural person. This includes information such as your name, address, telephone number, personal identification code and date of birth, but also data about your specific career, etc., which can be assigned to a specific person with reasonable effort. Information that is not (in)directly associated with your real identity, on the other hand, is not personal data.
This Privacy Notice covers any candidate data that is collected by Nortal for the recruiting process. This may include but is not limited to the following information:
During the recruitment process we might ask you to participate in assessment days, complete tests, or occupational personality profile questionnaires, and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test, or we might take interview notes.
Where required by applicable law, when collecting personal data from you, Nortal will clearly indicate which fields are mandatory and which are optional. Providing optional data is voluntary and refusal will not affect your application process. However, failure to provide mandatory data may prevent us from processing your application and/or fulfilling our contractual and legal obligations.
We may publish job openings on occupational platforms, and we may also find you based on your availability and profile settings in the same. In the event you apply for an opening at Nortal through an application function on an occupational platform or similar online service provider (“Partner”), it is important to note that the relevant Partner may retain your personal data and may also collect data from Nortal in respect of the progress of your application. This includes our recipients of personal data (see below) that may, depending on their features, enrich data by way of analytics and collecting data about a candidate based on publicly available information about you.
We may also receive your personal data from a third party who recommends you, or informs us of your eligibility, as a candidate for a specific opening or for our business more generally.
Candidate assessment days, tests or occupational personality profile questionnaires, attending an interview – or a combination of these will result in personal data generated by you, us and potentially a third in the event that there is third party involvement (“Partner”). Any use by a Partner of your data will be in accordance with the Partner’s Privacy Notice and subject to the terms and conditions between you and Partner on one hand, and Nortal Group and Partner on the other.
We do not use any automated decision making in recruitment. There is a human intermediary in each processing activity even in the event that we use third party recruitment tools with certain automated features. Notwithstanding the above, where AI-assisted tools such as Metaview are used for interview transcription, the resulting notes and transcripts are reviewed and assessed exclusively by human recruiters. No automated decisions with legal or similarly significant effects are made without human review. Where applicable law grants you the right to request a review of any decision-making in which AI-generated content played a role, you may exercise that right by contacting us at privacy@nortal.com.
Note for US applicants (Illinois, Texas, and Maryland residents): Where Metaview or similar AI video interview tools are used, we will provide you with prior notice and obtain your consent before the interview. You may request the deletion of any video or biometric data in accordance with applicable state law.
Note for Quebec residents: Automated processing of your data will be disclosed to you in accordance with Quebec Law 25, and you have the right to be informed of and to contest any decision made using automated processing.
As part of our recruitment process, we may use an artificial intelligence tool called Metaview to assist with our interview process. If the use of Metaview is planned, candidates are informed accordingly in the meeting invite. During your interview, based on your consent, we will collect and process the following personal data:
The tool enables our recruiters to stay fully present during the interview. The notes taken are always subject to human oversight.
Your personal data is processed for the purposes of managing Nortal’s recruitment related activities. Consequently, Nortal may use personal data in relation to the evaluation and selection of applicants as needed in the recruitment process, including procuring manpower. In particular, your data is processed for the following purposes:
Should your application for employment be successful, your personal data submitted for hiring purposes may be processed for the necessary employment purposes and included in your employment file.
If Nortal does not employ you, Nortal may (subject to your freely given consent) nevertheless continue to retain and use your personal data collected during the recruitment process in order to consider you for new positions.
Legal basis: Lawful, fair and transparent data processing is at the core of Nortal Group recruitment process. Nortal processes the personal data generated throughout the recruitment and communication process on the following basis. The legal bases set out below are expressed primarily in terms of the GDPR and UK GDPR. For applicants in jurisdictions outside the EU/EEA and UK, equivalent or analogous legal bases under applicable local law apply, as summarised below:
| Purpose of use | Legal Basis | Categories of Data |
|---|---|---|
| Identifying potential candidates for open or future positions; | Legitimate interest | All |
| Determining your qualifications for employment and reaching a recruitment decision | Actions necessary prior to entering into employment or service contract | All |
| Evaluating your suitability for other employment vacancies | Consent | All |
| Verifying the data you submit through referees | Consent | Qualifications |
| Conducting background checks | Consent (further subject to national laws) | All |
| Informing you, via e-mail, SMS or otherwise about the progress of your application for employment with Nortal | Actions necessary prior to entering into employment or service contract | Name, phone number, email |
| Protecting our rights and fulfilling our legal obligations. | Legitimate interest | Name, notes of your application process |
| Informing you, via e-mail, SMS or otherwise about other local or global vacancies at Nortal that we consider you suitable to make an application of employment for. | Consent | Name, phone number, email |
| Enhance information that Nortal Group receives from you with information obtained from third party data providers. | Legitimate interest (further subject to national laws) | All |
| Recording and transcription of your interview for evaluation of suitability for the role | Consent | Audio and video interview and any information provided by you |
Only selected employees of Nortal Group, such as management team members, potential future line managers or HR staff, and selected third parties who support us with the recruitment process, have access to your personal data. Except as set out in this policy or as required by law, your personal data will not be supplied to any third party without your explicit authorization.
Globally, unless provided otherwise, we use a third-party service provider to provide a recruiting software system (iCIMS, Inc. https://www.icims.com/). iCIMS maintains compliance with applicable data protection laws. For more information, see iCIMS's privacy policy. When needed for technical support and maintenance, employees of iCIMS might have limited access to your data. Also notes about the candidate may be created by persons working for Nortal Group in order to process, manage candidates and to handle communication through and in-between recruiting activities.
We use a third-party provider for our contact form and the provision of our automation system (Greenhouse Software, www.greenhouse.com). Greenhouse maintains compliance with applicable data protection laws. For more information, see Greenhouse's privacy policy.
Your interview recordings and transcriptions will be shared with:
When required for technical support and maintenance, authorised employees of iCIMS or Greenhouse or other recipients may have limited access to your data under strict confidentiality obligations. Also notes about the candidate may be created by persons working for Nortal Group in order to process, manage candidates and to handle communication through and in-between recruiting activities.
Following the submission of your application, the information you have sent to us can be made available to Nortal’s HR teams worldwide (including certain third countries) for the purposes described below except from applicant for jobs in Germany. A list of the members of the Nortal group in third countries that can have access to and may process your personal data in accordance with this Privacy Notice for Prospective Employees is here.
In addition, you need to be aware that your personal data may be sent to iCIMS, Inc in the United States of America (for more information about iCIMS, please see https://www.icims.com), or Greenhouse in in the United States of America, (for more information about Greenhouse, please see www.greenhouse.com). These transfers are reliant on applicable EU transfer mechanisms approved under the GDPR and updated by the EU from time to time. As per our agreement with iCIMS for service provided to Nortal Group the data is hosted in iCIMS EU data centers. Greenhouse use is limited to the Americas and in addition to GDPR, is subject to local privacy laws, as applicable. Metaview is a UK based company that transcribes conversations between candidate and Nortal talent management. Transfers to the UK are based on an adequacy decision by the EU Commission. Further information about hosting and transfers can be found here: https://www.metaview.ai/privacy.
Nortal implements appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are proportionate to the nature of the data and the risks involved in its processing. Access to your personal data is restricted to authorised personnel on a need-to-know basis. Our third-party service providers are subject to contractual obligations to implement equivalent security measures.
In the event of a personal data breach that is likely to affect your rights and freedoms, Nortal will notify you and the relevant supervisory authority as required by applicable law.
Your personal data shall not be kept for longer than is necessary for the recruitment process.
Therefore, as a general rule within Nortal Group, unless stated otherwise in this policy, unsuccessful application data without consent to contact you for other positions, will be deleted after 2 years, taking into consideration our legal obligations or to defend against any claims arising from legal regulations. .
In addition to using your data for the position for which you have applied, Nortal may retain and use your application data to consider you for other positions, but only with your explicit consent for a maximum period of 2 years. In the event we wish to further maintain your personal data, we will contact you separately to acquire your consent.
In case you applied for a job located in Germany, Austria, UK or Bulgaria your data will only be stored for a period of 180 days beyond the termination of the application process. This is usually done to fulfill legal obligations or to defend against any claims arising from legal regulations. We are then obliged to delete or anonymize your data. In this case, the data is only available to us as so-called metadata without direct personal reference for statistical evaluations (e.g. women’s or men’s share of applications, number of applications per period, etc.). In addition, we reserve the right to store your data for inclusion in our “Talent Pool” for 180 days longer if you agree in order to identify any other interesting positions for you.
In case you applied for a job located in South America (including Mexico) your data will be stored for a period of 3 years beyond the termination of the application process. This is usually done to fulfill legal obligations or to defend against any claims arising from legal regulations. We are then obliged to delete or anonymize your data. In this case, the data is only available to us as so-called metadata without direct personal reference for statistical evaluations (e.g. women’s or men’s share of applications, number of applications per period, etc.). In addition, we reserve the right to store your data for inclusion in our “Talent Pool” for 3 years longer if you agree in order to identify any other interesting positions for you.
If you receive and accept an offer for employment with us as part of the application process, we will store the personal data collected during the application process for at least the duration of the employment relationship.
You can nevertheless always ask Nortal to delete your data by sending your request via e-mail to privacy@nortal.com (globally) or auskunftsersuchen@nortal.com (Germany) or by letter to the addresses available herein.
Your rights depend on the jurisdiction in which you reside or in which you are applying for a role. The following is a summary:
EU/EEA (including Estonia, Germany, Austria, Finland, Lithuania, Poland, Bulgaria) — under GDPR: You have the right to access, correct, erase, restrict processing, receive (data portability), object to processing, withdraw consent, and lodge a complaint with a supervisory authority. You may lodge a complaint with the supervisory authority in the EU/EEA state where you work, normally live, or where any alleged infringement occurred.
United Kingdom — under UK GDPR: You have the same rights as under EU GDPR (as transposed into UK law). To lodge a complaint, contact the Information Commissioner's Office (ICO): www.ico.org.uk or call 0303 123 1113.
Serbia — under the Law on Personal Data Protection: You have rights broadly equivalent to GDPR rights. Complaints may be lodged with the Commissioner for Information of Public Importance and Personal Data Protection: www.poverenik.rs.
Ukraine — under the Law on Personal Data Protection: You have rights of access, correction, deletion, and objection. Complaints may be submitted to the Ukrainian Parliament Commissioner for Human Rights (Ombudsperson).
Canada — under PIPEDA / Quebec Law 25: You have the right to access and correct your personal information. Quebec residents additionally have the right to de-indexing and to be informed of automated decision-making. Complaints may be directed to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or, for Quebec residents, to the Commission d'accès à l'information (CAI).
United States — under applicable state laws: Depending on your state of residence, you may have the following rights:
Saudi Arabia — under the Saudi PDPL: You have the right to access your personal data, request correction, request deletion (where legally permitted), object to processing, and withdraw consent. Requests should be directed to privacy@nortal.com. Complaints may be submitted to the SDAIA/NDMO.
United Arab Emirates — Under Federal Decree-Law No. 45/2021: You have the right to access, correct, and request deletion of your personal data, and to withdraw consent at any time. For mainland UAE, complaints may be submitted to the UAE Data Office. If your application relates to a role within the DIFC, complaints may be directed to the DIFC Commissioner of Data Protection; for ADGM roles, to the ADGM Registration Authority.
Oman — under the Oman PDPL: You have rights of access, correction, deletion, and objection to processing. Complaints may be submitted to the Information Technology Authority (ITA): www.ita.gov.om.
Mexico — under the LFPDPPP (ARCO Rights): You have the right to Access, Rectification, Cancellation, and Opposition (derechos ARCO) in relation to your personal data. Complaints may be lodged with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI): www.inai.org.mx.
Colombia — under Law 1581/2012: You have the right to access, update, correct, and delete your personal data, and to revoke consent. Complaints may be lodged with the Superintendencia de Industria y Comercio (SIC): www.sic.gov.co. Before submitting a complaint to the SIC, you must first submit your complaint directly to Nortal at privacy@nortal.com and allow us the opportunity to respond. You may escalate to the SIC only after this internal process has been completed or if you do not receive a response within the applicable timeframe.
Uruguay — under Law 18.331: You have rights of access, rectification, and deletion. Complaints may be lodged with the Unidad Reguladora y de Control de Datos Personales (URCDP): www.gub.uy/urcdp.
To exercise any of these rights, contact us at privacy@nortal.com or by post to the relevant Nortal company address listed in Section 2. We will respond within the timeframe required by the applicable law.
Minors
This notice and Nortal's recruitment processes are directed solely at individuals who are of legal working age in their jurisdiction. We do not knowingly collect personal data from individuals below the minimum working age. If you believe we have inadvertently collected information about a minor, please contact us immediately.
This privacy notice may be updated by Nortal AS from time to time due to, e.g. changes in Nortal Group or its affiliates’ processing, new developments, or applicable legislation. An updated privacy notice is always available on our website for your convenience.
This privacy notice was last updated 26th of May, 2026.