Service
Industry
A major global retailer entrusted long-term partner, Nortal, to fulfill their critical needs by helping the company navigate through compliance, data accuracy, and security enhancements.
Background and challenges
During the Covid-19 pandemic, one of the largest retail companies in the world faced the challenge of complying with workplace occupancy restrictions. As the situation evolved, the company needed reliable occupancy data to manage its return-to-office programs effectively. Additionally, there were required capabilities to track persons of interest or individuals under court-ordered protections to enhance its insider threat investigation programs.
The client sought to:
- Comply with Covid-19 workplace occupancy restrictions.
- Obtain accurate occupancy data for portfolio planning.
- Enhance insider threat investigation capabilities.
As a long-standing partner to this company, Nortal was the first choice to successfully deliver this need.
Solution
To address these challenges, Nortal developed a comprehensive real-time facilities occupancy notification service. This innovative solution was designed to measure and inform stakeholders about real-time occupancy events, trends, and potential threats. Key features of the solution included:
- Integration of Network and Badging Data: Utilizing a mix of network and badging data, the service was integrated into the facilities’ data sources of record to ensure accuracy and reliability.
- AI-Driven Reporting and Alerts: The system employed artificial intelligence to generate reports and create trends necessary for facilities planners and emergency responders. It also provided alerts on learned and programmed anomalies or thresholds, enhancing the ability to respond to unusual activities swiftly.
- Data Privacy and Personalization: Data was depersonalized to maintain privacy and could be re-personalized as needed according to local data collection policies, ensuring compliance with regulations.
Impact
Nortal’s solution unlocks massive benefits
The implementation of Nortal’s solution led to significant improvements across operations, including:
- Security Modernization: Over five security systems were modernized, enhancing the overall security infrastructure.
- Improved Asset Tracking: The solution enabled secure and efficient tracking of assets, reducing losses and improving management.
- Enhanced Employee Experience: By leveraging badge technology, our client was able to personalize employee experiences, fostering a more secure and user-friendly environment.
Nortal’s innovative solution helped our client navigate the complexities of workplace safety during a pandemic, while also enhancing their overall security and operational efficiency.
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