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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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Article Blog Case study Event Op-ed Playbook Podcast Report White Paper
Case study
24.09.2026
Government Public Sector Data and AI Digital Transformation Microsoft

Modernizing a U.S. platform that serves 300M citizens

Running live is the hardest condition to modernize in, and the most honest test of whether an approach holds. Learn how we are rebuilding this decades-old GovTech platform for a client that serves government agencies across the country.
Case study
24.07.2026
Microsoft Platform optimization Technology and Engineering

Built to bill: how a Dynamics 365 platform learned to think like a law firm

A legal technology vendor set out to solve a problem every law firm knows intimately: hours worked don't automatically become revenue collected. Over several years, we collaborated with their team to turn that ambition into a matter management and billing platform built on Microsoft Dynamics 365. It now runs inside more than twenty law firms, each with its own quirks and its own regulator, and each with a different idea of what "done" means.
Case study
14.10.2025
Government Microsoft

Unifying customer communication with Dynamics 365 Omnichannel

We consolidated INEFOP’s customer interactions with Dynamics 365 Omnichannel for a seamless experience.
Case study
14.10.2025
Healthcare Microsoft

Transforming mental health operations with Microsoft Power Platform

We modernized Project Courage’s operations with Microsoft Power Platform, reducing paperwork and improving decision-making.
Case study
16.07.2025
Generative AI Data and AI Microsoft Digital Government Building Blocks

Transforming our hiring process with an in-house GenAI agent

We created an AI agent based on the agentic search approach that reduced Nearsure’s hiring process time by 30%.
Case study
16.07.2025
Microsoft Platform optimization

Optimizing operations with centralized dashboards and reports for BIC

We centralized BIC’s KPIs through updated dashboards and global reports to increase the IT team’s operations visibility and efficiency.
Case study
16.07.2025
Microsoft Platform optimization

Transforming GNB Paraguay’s platform: From dual cores to a unified CRM

Two banking cores, two data models, and one big challenge to solve. Unifying them created the momentum GNB needed to migrate to Dynamics 365 and prepare for a cloud-first future.
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