Case study

    Transforming travel with CRM & e-commerce innovations

    IT Outsourcing Staff Augmentation Global Capability Centers

    Industry: Travel
    Location: Belgium
    Number of employees: 10000+
    Technologies: AngularJS, C#, SQL, RabbitMQ

    The background

    Nortal has been a trusted partner in Thomas Cook’s digital journey for over a decade. This collaboration has set the foundation for long-term success, from stabilizing their e-commerce platform to building innovative features.

    The challenge

    Thomas Cook needed a reliable partner to stabilize and enhance their e-commerce platform after a previous vendor failed. Nortal was tasked with:

    • Building features for airline and hotel bookings.

    • Developing backend systems for mainframe connectivity and third-party integrations.
    • Designing and implementing a user-friendly frontend using JavaScript, .NET, and Sitecore.

    Strategic partnership

    Nortal's team grew to 10 developers and 4 QA specialists, working as an extension of Thomas Cook’s internal team. The partnership also expanded to CRM projects, showcasing Nortal's versatility and commitment.

    • Rapid stabilization of the platform within 2–3 months.
    • Significant reduction in critical defects after every production release.
    • Consistent delivery and high-quality solutions, earning praise from business stakeholders.

    Why Nortal stood out?

    • Honest communication and proactive problem-solving.

    • Seamless integration into internal teams.

    • Driven and motivated professionals who go above and beyond.

    Get in touch

    Nortal is a strategic innovation and technology company with an unparalleled track-record of delivering successful transformation projects over 20 years.