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  • Citizen-Centric Personalized Digital Government
  • Government
  • Government Transformation

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Discussion table: Predictive Government Services

Well-designed services focus on the needs of the user, as opposed to the legacy of departmental practices, and seek to minimise user and service provider interaction for frictionless access to government services. A lot of planning goes in to creating ‘simple user experiences’, but how should public servants approach delivering predictive government services?

Join the discussion with our Senior Vice President of the Public Sector, Andres Raieste, our UK Managing Director, Tom Hedley, on 22 November (GMT) on Predictive Government Services at the Government Transformation Summit in London.

 

 

Andres Raieste, Senior Vice President of the Public Sector at Nortal

As the digital transformation of public services has lasted for decades, we are now witnessing the rise of a new post-digital era. This shift not only enhances the equity of government services but also significantly elevates efficiency and sustainability.

About the Government Transformation Summit

A semi-annual, invite-only conference organised by Government Transformation Magazine – bringing together Senior Civil Servants from across the UK with their international counterparts, in an award-winning event format built around small-group, high-level discussions with public sector thought leaders. Learn more.

Woman sitting in an office and smiling, phone on the table

Proactive public services – the new standard for digital governments

Proactive public services aim to automate public services to minimize user and service provider interaction, providing frictionless access to government services. This approach not only enhances user-friendliness but also has the potential to increase policy effectiveness and promote social equity.

Dive deeper and read our white paper

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