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Post-Digital government: citizen-centric, personalized, equitable
The next stage of digital transformation in public services, known as the post-digital era of government aims to provide high-quality and equitable services that elevate the citizen experience, writes our UK Government and Public Sector Director John Cheal via techUK blog. This goes beyond technology-first approaches currently adopted by many governments.
In this post-digital era, technology has become foundational in most parts of society. Estonia, known as one of the most technologically advanced public services, has used advanced technology since the mid-1990s. By removing paper and moving services online, Estonia created eEstonia, where 99.9% of public services are online.
The data-based society, digital infrastructure, and trust in digital services allow for a reimagining of how services operate and their value. Though, high-profile public sector failures, such as DWP errors that left over 200,000 pensioners £1.3bn out of pocket, highlight ongoing integration issues. Despite technology’s societal foundation, the public sector struggles to seamlessly integrate it into everyday life.
What does post-digital look like? Click on the button below to read the article by our UK Government and Public Sector Director John Cheal via techUK blog
Public services in the post-digital era
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