Oman city

Industry

  • Government
  • Government Transformation

Case study

How the Invest Easy Reform transformed the business climate in Oman

The Invest Easy portal was the first true e-government initiative in Oman which transformed the way businesses operate and improved the local business climate.

We went well beyond a typical software development project, re-thinking the way government and businesses interact and changing legislation to make transformation of this scale possible.

Oman parliament

Challenge

The goal of the project was to optimize commercial registration and activity licensing processes and introduce annual financial reporting. This required rebuilding Oman’s National Business Register and integrating 18 government institutions to allow for fully online e-services.

Solution

A single point of access for government e-services

The Invest Easy portal, a single point of access for all government e-services for entrepreneurs in Oman, brings together 76 services and allows companies to submit digitally signed documents to Oman’s National Business Register. Entrepreneurs can now apply online to start a business, acquire licenses, amend registry data, prepare financial reports and utilize a number of other services.

Portal development started in the beginning of 2014. Work was completed in stages and finalized by the end of July 2016.

World Bank's Ease of Doing Business ranking

In 2017, Oman jumped 127 places in the Starting a Business category

Impact

Next level of efficiency and effectiveness

In 2017, Oman made an unprecedented leap in the World Bank’s Ease of Doing Business ranking, jumping 127 places in the Starting a Business category. The improvement was a direct result of the optimized business registry processes and the Invest Easy portal.

Invest Easy was not just about digitalization of processes. The project took business-to-government and intra-government operations to the next level of efficiency and effectiveness. Invest Easy introduced a new age of doing business in Oman and set the foundation for continued development of Oman’s business environment.

110

Reduced the time required to register a company online from 1 week to 110 seconds.

2

Decreased application processing time from 6 days to less than 2 days.

46,000

Invest Easy saved entrepreneurs over 46,000 hours in the first 10 months post launch.

Important milestones

Company registrations

In August 2016, a month after final stage of Invest Easy was launched, a record of nearly 40% of all company registrations were completed using the portal.

Legal persons registered

Between 2014 and October 2016, the number of legal persons registered increased by nearly 65%.

Annual business reporting

We also worked on legal, procedural and technical reforms to introduce compulsory annual business reporting and company cancellation in case of non-compliance.

International and regional awards

2015

GCC eGovernment Award for the best government to business e-service.

2016

H.H. Sheikh Salem al Ali al Sabah Informatics Award in the Government category.

2016

Al-Roya Economic Award for best government to business e-service.

2016

The Global Enterprise Registration (GER.co) rating awarded Invest Easy the highest ranking, naming it one of the 5 best government-to-business (G2B) solutions in the world.

2016

World Summit on the Information Society awarded the platform 2nd place in the Business & Commerce category.

2017

As a direct result on Invest Easy portal, Oman made an unprecedented leap in the 2017 Ease of Doing Business ranking of the World Bank, jumping 127 places in the Starting a Business category.

Man

Transforming governments, transforming societies

The right digital tools applied properly can dramatically transform citizen-government interaction, changing the way societies work.

A digitally-enabled government is citizen-centric, proactively meeting needs when it comes to social security and taxation. It literally changes the way citizens interact with and experience their government.

Find out more

Related content

Event

e-Governance Conference 2024
  • Seamless Experiences
  • Strategy and Transformation
  • Technology and Engineering
  • Citizen-Centric Personalized Digital Government
  • Digital Government Building Blocks
  • Government
  • Government Transformation

Join us at the 2024 e-Governance Conference

We are thrilled to announce that we will be participating in the 10th e-Governance Conference, the world-leading event for digital governance, held on 22-23 May in Tartu, Estonia and online.

Article

woman walking on the street using smartphone
  • Strategy and Transformation
  • Citizen-Centric Personalized Digital Government
  • Government

How human-centered design builds exceptional proactive services

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Article

Man using a computer and talking on phone
  • Strategy and Transformation
  • Citizen-Centric Personalized Digital Government
  • Government

The era of personalized end-to-end digital services

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Get in touch

Let us offer you a new perspective.