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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Enterprise Data and AI

AI-ready data: Why your data foundation determines whether AI delivers or disappoints

AI is exposing a problem that has been easy to tolerate for years; most enterprise data wasn’t built to help intelligent systems understand the business. Today, the issue is whether the organization has given data enough meaning, structure, and context to make it useful to AI. Here’s a practitioner’s view on what AI-ready data requires, how to assess your estate, and what to fix first.

Salesforce Data and AI

What Dreamforce 2026 told us about the agentic enterprise

Dreamforce 2026 takeaways for Salesforce customers: why AI agents depend on clean data, permissions, and governance. See what to do next.

From CRM to intelligent engagement: what Copilot in Dynamics 365 can and can’t fix

Turning on Copilot in Dynamics 365 CE is a procurement step. Getting value from it depends on the CRM data underneath, and here’s where to start.

Avoiding the customer data platform trap

Unconnected data sources, messy segments and retrofitted governance often stall CDP investments. Here’s how composable architecture in Adobe Real-Time CDP avoids these traps, what it delivers in practice, and how to restart a stalled project.

Healthcare Microsoft Digital Transformation

From four systems to one foundation: a healthcare Power Platform story

A behind-the-scenes look at how Project Courage consolidated disconnected workflows into a Power Platform foundation designed for secure, traceable behavioral health operations.

Government Public Sector Data and AI Digital Transformation Microsoft

Modernizing a U.S. platform that serves 300M citizens

Running live is the hardest condition to modernize in, and the most honest test of whether an approach holds. Learn how we are rebuilding this decades-old GovTech platform for a client that serves government agencies across the country.

CDP investments succeed or fail on architecture, not adoption

Most enterprise Customer Data Platform (CDP) investments stall well after the integrations are finished, because collecting data and acting on it are not the same problem. Closing that gap takes a different architecture, not another connector.

Move the query, not the data: federated audiences in Adobe Experience Platform

Your best audience data sits in a warehouse your Customer Data Platform (CDP) has never been allowed to touch. Federated Audience Composition (FAC) changes that.

Heading to Nashville for Community Summit

Meet our team at the biggest independent gathering of the Microsoft community.

Government Government Transformation Cyber Resilience

National Cyber Resilience in the Age of AI

A doctrine for asymmetric cyber defence in the AI era. Six policies from Estonia's frontline experience to raise the cost of attack and defend democratic trust.

How a family resort recovered what abandoned carts were quietly costing it

For a family entertainment resort in the United States, an abandoned cart usually meant a guest was gone for good, there was no coordinated, personalized way to bring them back. We helped them build one, so fewer guests slip away.

Working faster with AI coding agents without losing control

Join us at our event: AI coding agents & agentic engineering, a tech talk by Nortal Bulgaria and News UK Tech in Sofia on October 14.

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