Service

  • Technology and Engineering

Industry

  • Citizen-Centric Personalized Digital Government
  • Government
  • Government Transformation
  • Tax Administration 3.0

Article October 4th, 2019

Doing taxes made even easier

We are proud to have contributed to our strategic partner’s, Estonian Tax and Customs Board’s renewed self-service environment e-MTA, which makes doing taxes in Estonia even easier than before.

In an interview to e-estonia.com, Deputy Director General of the Estonian Tax and Customs Board (ETCB) Triin Raaper said that the old e-Tax/e-Customs consisted of more than 200 different services and applications. “They were built at different times, and with different technological capabilities,” she explained. “It means that the old IT-structure had uneven capacity and user experience design. The no-legacy policy enabled us to build an IT-architecture from scratch. All IT-processes were reassessed, receiving new meaningful user experience design.”

According to Triin Raaper, the new self-service system offers improved clarity and is more modern, giving users an easy overview of their tax and customs affairs. “Our main objective was user-friendliness,” she emphasizes. “Customers now have a convenient, direct channel of communication with the agency, and can customise their desktop including links, as well as easily use services on smart devices. We also added multilanguage support, that will allow companies to use the system more conveniently – also in English.”

Our main objective was user-friendliness, customers now have a convenient, direct channel of communication with the agency, and can customise their desktop including links, as well as easily use services on smart devices. – Triin Raaper, Deputy Director General of the Estonian Tax and Customs Board (ETCB)

Read the rest of the article HERE.

Related content

Article

People walking on crosswalk
  • Data and AI
  • eCensus
  • Strategy and Transformation
  • Technology and Engineering
  • e-Census and Statistics
  • Government
  • Government Transformation
  • Real-Time Economy

What’s next for official statistics

How is technology changing the role of statistical offices and what are the steps they need to take to become future-ready.

Article

Petronas towers in Kuala Lumpur representing digital twin technology
  • Data and AI
  • Technology and Engineering
  • Enterprise
  • Government
  • Real-Time Economy

What is a digital twin and what are its benefits

‘Digital twin’ has burst into our vocabulary at such a speed that today it almost seems ubiquitous. But what exactly is it? And what are the benefits of having one?

Article

Priit Alamäe
  • Seamless Experiences
  • Strategy and Transformation
  • Technology and Engineering
  • Government
  • Government Transformation

How Nortal helped establish e-Estonia

Nortal founder and CEO Priit Alamäe and his company have been inextricably linked to the establishment of e-Estonia, a movement that has put both Nortal and the small Baltic state at the forefront of digital governance.

Get in touch

Let us offer you a new perspective.