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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

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Article
4.07.2024
Government Government Transformation Seamless Experiences Strategy and Transformation

Maturity Matrix for government portals

Explore our maturity model for digital public service portals, comparing information-centric and end-to-end service platforms to enhance service value and user outcomes, inspired by Estonia’s eesti.ee.
Article
4.07.2024
Government Government Transformation Seamless Experiences Strategy and Transformation

Research: Trust lacking in digital public services

Discover consumer expectations for digital public services in the UK and Canada, and how to bridge the trust gap between public and private sectors.
Article
8.09.2023
Government Real-Time Economy e-Census and Statistics Government Transformation Data and AI eCensus Strategy and Transformation Technology and Engineering

What’s next for official statistics

How is technology changing the role of statistical offices and what are the steps they need to take to become future-ready.
Article
17.04.2023
Government Government Transformation Real-Time Economy Tax Administration 3.0 Strategy and Transformation

Lessons on how to make tax collection simple, safe and transparent

Our project delivery manager shares lessons from Botswana’s digital transformation of tax management and revenue collection.
Article
17.01.2023
Government Government Transformation Strategy and Transformation

An alternative approach to large-scale digitalization projects

Large-scale digitalization projects follow a traditional public procurement method that can waste time and money. There’s a better way forward – an iterative process that is driven by business value.
Article
13.11.2022
Government Government Transformation Strategy and Transformation

Oman’s ‘Renaissance 2.0’: Creating a vibrant start-up community

The thoughtful transition of Oman toward a diversified, innovation-led economy is well underway. However, there is more that can be done.
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