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Insights

A collection of articles, insights, white papers, and more. Explore Nortal’s world of innovation, digital transformation, and seamless experiences.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How tech-enhanced governance promotes a simpler life: A day in a citizen-centered state in 2035

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

What living in a people-centric digital state means

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

“Waste not, want not”: Govtech equips the public sector for a sustainable future

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

PPS can change the course of society, but what does it actually take to get there?

Creating sophisticated ptoactive public services requires a strong foundation of technical, environmental, and organizational building blocks. In this article, we break down the fundamentals of what it takes to build proactive public services.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Aiming towards unparalleled, frictionless access to public services

PPS refers to public services that require zero or minimal interaction from citizens, while making maximum use of automation. Think tax declarations that take seconds, social benefits automatically deposited into your bank account, or a new driver’s license in the mailbox when an expiration date creeps close.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

Proactive public services in Austria, Estonia, and New Zealand – what have we learned?

Many governments around the world have begun to experiment with increasing proactivity when it comes to their public services, but there are still relatively few working examples.

Government Citizen-Centric Personalized Digital Government Strategy and Transformation

How proactive public services can contribute to a more socially just and equitable society

Proactive public services have the potential to transform societies. Examples of what a PPS-enabled future can look like include tax declarations that take seconds, a new driver’s license dropped into your mailbox when an expiration date gets close, or social benefits that get automatically deposited into your bank account.

Government Citizen-Centric Personalized Digital Government Experience and Design Seamless Experiences Strategy and Transformation

Digitalizing government services: Make it proactive, intuitive and fast

When it comes to government services, the citizens, residents, and businesses of a country want fast, intuitive, proactive services.

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