Drive smarter growth with a tailored CRM

• Improve marketing efficacy
• Better pipeline health
• Higher quality leads

• Increase win rate
• Higher deal sizes
• Improve seller productivity

• Faster and contextual support
• Drive first-time resolution
• Increase CSAT

• Personalize service experience
• Assign resources to solve customer problems quickly
• Simplify work for frontline teams 

• Financial management
• Project management
• Manufacturing management
• Supply chain management 
  
  

Microsoft Dynamics 365 Customer Engagement is a suite of tools that help businesses improve sales, marketing, and customer service through automation and real-time insights. It integrates with existing systems and supports customizable workflows.

Key benefits include:

• Data-driven decision-making
• Increased team productivity
• Personalized customer experiences

By using Dynamics 365, companies can strengthen customer relationships and boost operational efficiency to stay competitive. 

Yes, Dynamics 365 Customer Engagement, powered by Microsoft Power Platform, offers extensive customization options to suit unique enterprise workflows. From tailored dashboards and custom entities to automated processes, it adapts seamlessly to diverse business requirements. Its flexibility not only aligns the platform with organizational goals but also extends capabilities to other business areas, ensuring optimal efficiency and relevance in dynamic markets.

Dynamics 365 CE is designed to enhance customer-facing activities—such as sales, marketing, and customer service—by streamlining processes, managing relationships, and providing real-time insights that drive engagement and loyalty.

Dynamics 365 ERP focuses on internal business operations. It manages core functions like finance, supply chain, procurement, and human resources, helping organizations improve efficiency, compliance, and resource planning.

While CE looks outward to build stronger customer connections, ERP looks inward to optimize business operations. Together, they form a powerful, integrated platform that aligns customer engagement with operational performance—delivering end-to-end visibility, efficiency, and strategic growth.

Yes. Dynamics 365 Customer Engagement simplifies integration with existing systems through its open API and Power Platform Connectors. These tools enable seamless data exchange and interoperability, ensuring a unified workflow across platforms. Businesses benefit from faster connectivity, enhanced customization, and the ability to scale integrations effortlessly, driving efficiency and innovation in customer-centric operations.