Digital is the means to an end, not the point itself
While personal government requires and evolves from the strong digital government foundation, the emphasis is on simply providing a better public service experience and efficient public administration. Many organizations (including the World Bank and OECD) have started to call the equivalent evolutionary step from the digital government era the GovTech era. In this era people have more control over their data to build trust. Services are shifting from a government-focused to a citizen-centered approach. Modern platforms provide smoother experiences and foster innovation. And AI can step in where current methods fall short, making service delivery more efficient.