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Explore digital transformation resources.
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Explore digital transformation resources.
Uncover insights, best practises and case studies.
Neste is the world’s largest producer of renewable aviation fuel, renewable diesel and renewable raw materials for the chemical and polymer industries. They also develop chemical recycling of plastic waste to combat the plastic waste problem.
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Industry
Nortal digitalized Neste’s driver’s processes, which have improved the security and reliability of Neste’s deliveries. Streamlining order and delivery information by digitalizing information sharing, Neste and their drivers are now providing their customers with faster and better quality service.
Neste’s challenge was to speed up the flow of information and at the same time ensuring its accuracy and making the drivers’ job easier.
Prior to the TOIMI solution, Neste’s drivers received printed consignment notes from the distribution terminal and manually entered the unloaded quantities. At the end of the day, the drivers brought the consignment notes back to the terminal, where the information was, once again, manually transferred into the office system. All of this manual work resulted in a delay of 2 to 4 days from unloading the cargo to sending the invoice.
Every nation’s paperwork requirements are different, and requirements may differ at institutions within a nation. One university in Spain may want your high school diploma, another requires proof of income eligibility for scholarships. Different documents are needed and they are uploaded and downloaded on different platforms.
When accessing hundreds of legacy systems across which data is scattered, users’ documents are located in a variety of government offices working in silos, making it time consuming to get documents for opening a business, changing schools, or any other bureaucratic task. Multiple log-ins may be required to chase down information and, at the personal level, it becomes an exercise in frustration.
At the societal level, it’s a massive waste of resources. Calculations show that for the European Union, a single digital gateway (SDG) could help companies save 11 billion euros, and relieve citizens of 885,000 hours of labor.
Designed according to Neste’s business processes and needs, this new feature in the TOIMI system manages and controls the flow of oil products from to the end customer and the recording of freight data. This feature includes positioning systems for better route planning and navigation, which enable the drivers to provide more accurate delivery times for customers. Manual data is no longer needed, as the TOIMI system now functions with the delivery car’s equipment through in-car interfaces we created.
To implement this solution, we used MS Visual Studio 2017 premium C#, HERE map data provided by Esri, and Esri’s ArcGIS pro routing engine.
The system is now in use in around 140 vehicles, making around 500 000 customer visits per year. The operational vehicle system is equipped with a 4G data connection to the office system.
The TOIMI system is taken into production use.
The positioning information features are introduced.
In 2006, a sealing feature was built into the system to provide proof of integrity, i.e. the quantity and quality of the oil product delivered to the final customer is the same as the product loaded at the terminal.
The entire system is upgraded to a 64-bit environment.
The entire system is upgraded to a 64-bit environment.
Neste
This new feature in the TOIMI system speeds up delivery management significantly providing accurate up-to-date data available for the drivers. As the drivers can see open orders directly in their trucks and can therefore deliver the product left in the load to the customer who needs it. In-car interfaces eliminate human-induced keystroke errors and detailed positioning, and map data reduce the risk of delivering products to the wrong addresses. The location of the car can be continuously monitored from a GPS device. The system keeps track of the total quantity of product they have on board and enables a near real-time view of the order book. Drivers can also browse, modify and send out delivery information, freight reports or queries directly from their trucks to the admin system.
From the customer’s point of view, the digitalization of this process has improved the the security and reliability of deliveries. Streamlining order and delivery information by digitalizing information sharing, Neste Oil and their drivers are now providing their customers with faster and better quality service.
Less time spent on processing and invoicing deliveries. Deliveries are now invoiced the following night.
The manual work at the terminal was reduced and processing of delivery quantities considerably speeded up.
Improved customer service, map, address and routing data. Optimal route selection and estimating the time of arrival.
The drivers’ work becomes faster and easier, because all the necessary information is available and up-to-date.