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01. Seamless GenAI Assistant or Agent
Your improved customer experience with the Seamless GenAI assistant or Agent.
Because generative Al is likely to lead to higher levels of engagement, advancements in this field are likely to be the drivers of efficiency and innovation for the banking sector. The GenAI Assistant or Agent is an additional high-capacity team member that helps your team thrive in things they are good at: customer satisfaction and success-by taking away the mundane tasks and exhaustive amount of information to provide solutions from.
GenAI can be used to automate customer support tasks (in multiple languages) such as:
- answering FAQs and providing basic troubleshooting assistance,
freeing up staff to work on more complex issues, providing understanding and better solutions. - To analyze customer support sessions and estimate the number of positive interactions.
Generative AI is revolutionizing the way businesses engage with their customers. By integrating a Seamless GenAI Assistant or Agent—offering chatbot, voice bot, and the hybrid version of capabilities— you can address mentioned persistent industry challenges and unlock new levels of efficiency and customer satisfaction.
According to McKinsey and synthesis of industry analysis, it is estimated that a substantial portion of operational budgets—ranging from 15% to 25%—is allocated to customer service functions in banking and telecommunication companies in the Baltic and Nordic regions.
Why add the Seamless GenAI Assistant or Agent to your team?
01. Boost accuracy and expertise among your team and customers
- Generative AI empowers digital assistants to provide fast, accurate, and insightful responses, ensuring every customer interaction is more engaging and valuable.
- The AI evolves continuously, enabling digital customer service agents to handle increasingly complex queries with ease.
02. Overcome key challenges
- Improve Customer Service: GenAI solutions alleviate the overwhelm on employees by handling routine tasks, enabling team members to focus on building loyalty and driving additional sales.
- Enhance Team Efficiency: During peak times, AI scales effortlessly, reducing wait times and ensuring consistent service when demand is highest.
- Ease Employee Turnover: AI assists in knowledge management and reduces stress on employees, leading to higher retention rates.
03. Turn data into insights
- AI can capture and analyze valuable data from customer interactions, providing actionable insights for R&D, product innovation, and workforce planning.
The competitive edge for banks
- Multilingual automation: Handle customer queries across regions with AI-powered support in multiple languages.
- Wise customer journeys: AI enables real-time listening and solution recommendations, delivering personalized experiences that build loyalty.
- Useful analytics: Use AI to measure customer sentiment, improve service quality, and identify opportunities for growth.
By incorporating a Seamless GenAI Assistant or Agent, you’re not just adding a tool—you’re adding the soul of how your business connects with its customers.
Enabling your team to focus on what matters most: delivering exceptional service and driving growth. Your team will shine because they can concentrate on making customers your biggest advocates in the market.