The designation is Microsoft’s confirmation that a partner can deliver business applications, the systems organizations use to sell, serve customers, and run their operations. It is not a one-off exam. Microsoft recalculates it every month from live customer data, so it reflects what our clients are running in production right now, not what we delivered at some point in the past.
It also changes what we get from Microsoft: closer access to product teams, earlier visibility of what is coming in Dynamics 365 and Power Platform, and a customer-facing label on our Microsoft partner profile.
Organizations may be choosing a partner to connect business processes, automate workflows, or build applications on Microsoft. For them, the designation is independent proof, checked by Microsoft, that our work holds up after go-live. Our earlier view of the Dynamics 365 and Power Platform roadmap also helps when clients plan what to build next.
“Earning our fourth Microsoft Solutions Partner designation reflects the expertise of our teams and our commitment to delivering real results for customers,” said Luther Carlson, Director of Strategic Alliances at Nortal. “Business applications play a central role in how organizations serve customers and run their operations. This recognition reinforces our ability to help them turn technology investments into meaningful business outcomes.”
Microsoft rates partners out of 100 points and requires at least 70. The points come from five measures in three categories. Performance is measured by net new customers. Skilling is measured by how many of our people hold Microsoft’s intermediate and advanced certifications. Customer success is measured by usage growth and by deployments that pass Microsoft’s consumption thresholds.
Two of those three categories are about the client side of the work rather than ours. A partner cannot reach 70 points on certifications alone. Most of the available points come from systems that real users log into every day and from accounts that keep growing a year after go-live. That is the part of a delivery that usually gets quiet once the invoice is paid. It is the part Microsoft is measuring here.
We have been a Microsoft partner for more than 20 years. We have over 200 certified experts and have delivered more than 300 Microsoft projects across our 30 offices in Europe, the Middle East, Latin America, and North America. The new designation sits alongside our specializations in Analytics on Microsoft Azure and Agentic Business Solutions, our designations for Cloud & AI Platforms and Security, and our selection as a Microsoft Fabric Featured Partner.
Deployments and usage growth are two of the five measures Microsoft scores. That means specific systems, running for specific clients, put points on the board. These are two of them.
One U.S. retailer sells through its own financing, which puts its service team at the center of the business, because every call touches a credit account. A Dynamics 365 Customer Service implementation in 2022 left that team worse off. Core features did not work as expected, emails landed with the wrong people, and agents spent long minutes writing up each call before they could take the next one. We came in as the rescue team. We rebuilt the implementation, deployed the voice channel, and put Azure OpenAI and Copilot behind email classification and call wrap-up. Email now routes at 95% precision, case resolution times came down, and agents got back the equivalent of 52 days of note-taking.
Kanta-Häme Wellbeing Services County in Finland built its new Ahvenisto Hospital around shared-use rooms instead of a dedicated room for each professional. The county’s earlier facility management relied on separate applications and spreadsheets that did not fit a modern hospital. No solution on the market could both integrate with the county’s patient information systems and stay under the county’s own control. Together with our partner 2M-IT, we implemented the Space Resource Management Solution. Built on Microsoft Power Platform, it books and automatically allocates rooms, tracks how they are actually used, and flags which ones sit empty. We also worked with the county to design the operating model for shared-use space, not just the software behind it. Comparable deployments have cut space inefficiency by 30-40%.