Breakfast seminar: Building data-driven customer experience in the omnichannel age


On September 26, Nortal hosted another of our popular breakfast seminars in beautiful Stockholm. The focus this time was on data-driven customer service and omnichannel touch points.

Harri Koponen, Nortal

Nortal’s Chief Commercial Officer, Harri Koponen (Rovio Entertainment, Royal Dutch Shell, TeliaSonera, Tele2, Sony Ericsson), delivered an engaging presentation that detailed the many ways data and technology can help you anticipate your customer’s needs and stay ahead of your competition. Topics included combining chatbots with real customer service specialists and how to use your sales data to turn fickle consumers into loyal customers. A big thank you to Harri, the attendees and everyone who made this inspiring breakfast talk a huge success.

Consumer buying has changed forever. Seamless, omnichannel buying experiences are now a necessity. To adapt and thrive, you need a data-driven perspective on your customers’ buying behaviour. Nortal offers a wealth of tools and services that can leverage your data and propel your sales.

If you missed attending this important seminar, or to learn more, please contact us today.