In this Nortal podcast, Olli Linnainmaa, Senior Development Manager at Telia, along with Nortal’s Senior Revenue Science Consultant Kati Manninen, discuss what omnichannel customer service means in practice and the hurdles that have to be overcome to achieve it. They additionally examine how technology is shaping the way omnichannel is being implemented and how new tools, such as chatbots and AI, could play an increasing role in the future.
The podcast is in Finnish.
Vice President, Revenue Science, Media & Telecom at Nortal
Revenue Science Senior Consultant at Nortal
Senior Development Manager at Telia Finland
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Today’s shoppers want omnichannel convenience with personalized care. Omnichannel integrates the online and off-line…