Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages
Filter by Categories
Investor blog
Blog

Choose your region

Selecting a region changes the language and/or content on Nortal.com

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages
Filter by Categories
Investor blog
Blog

Nortal's Experience

Our Salesforce Expertise

Salesforce is a leading CRM platform that supports your full customer journey and client experience. Starting with Marketing and Marketing Automation, Salesforce offers a B2B solution called Pardot and a B2C solution named Marketing Cloud. Both marketing solutions work with the state-of-the-art CRM system: the Salesforce Sales Cloud. Processes for Customer support, field service or after-sales are supported via the Salesforce Service Cloud. Finally, Analytics or Business Intelligence are covered via Salesforce Einstein Analytics.

#c_cta_2

Curious to see how we have helped other organizations? Fill in the form on the right and get access to three different cases where we helped clients modernizing their marketing and sales organizations. The cases include:

– the story of a company that wanted a more powerful and flexible CRM system so they could adjust the system to their sales process and to extend its capabilities to support Partner interactions.

– the story of an organization that wanted a future proof ecosystem to be transparent, and to allow for a structured way of working with new potential customers. These requirements included handling existing requests and provide close to real time support to customers.

– the story of a company where the technological environment to support sales was outdated and could not be adjusted to the company’s ambitions. User engagement was very low.

Get the cases

#c_text_photo_3

Marketing Automation & Pardot

Pardot is a fully-equiped marketing automation platform that helps marketing and sales teams work together to generate leads, shorten sales cycles, and demonstrate marketing accountability. Pardot is the natural choice for most companies having Salesforce as their CRM platform. Nortal is a leading expert within B2B marketing automation and our knowledge with Salesforce Pardot is second to none. We have a solid team of certified experts (Pardot Specialists and Pardot Consultants) that can support you with brand new implementations, as well as optimizing already existing solutions.

Not only we have consultants that have worked with the platform for many years as both marketing directors and end-users; but also we have done some of the largest and most successful Pardot implementations in the Nordics. This included change management, process development, migration from other marketing automation systems to the Salesforce environment, and support of daily operations.

#c_text_photo_4

Sales - CRM

Imagine a future where all your different data is stored in one, central system, neatly structured and easy to analyse. Imagine how this could improve your business and customer experience. The good news is, with a CRM that suits your needs, this — and more — is possible. Today, CRM is so much more than just a ledger for customers’ information and Nortal can help you achieve great things by turning your CRM into a real ecosystem that supports all the different aspects of your business.

Nortal can help you creating a solid 360-degree view of your clients and develop state-of-the-art processes for your B2B organization. We can support you by implementing sales automation that truly works, and build a system that generates predictions, recommendations, forecasts and insights that your sales organization will want to use. Our team is composed by certified consultants (Salesforce Administrators and Salesforce Sales Cloud Consultants) that have both experience implementing CRM solutions and using the Salesforce platform as a driver for increased revenue and productivity.

With dozens of sales CRM implementations and optimizations conducted all around the world, we can help you leveling up your sales teams and overall sales.

#c_text_photo_5

Service & After-sales

A superb customer journey and experience does not end when the deal is signed. Ensuring that the after-sales processes are, at least, of the same high quality as the marketing and sales processes is a must for modern organization.

The Salesforce Service Cloud is an omnichannel service solution to manage your after-sales and service area. Your service team will rely on full customer information to do their job and will be able to support in an omnichannel environment, including chat, social media, email, sms or phone.

Our team of certified consultants (Salesforce Service Cloud Consultants) can support you with the implementation of your Service Cloud, or with the development of already existing implementations.

#c_text_photo_6

Analytics

Our experience with Business Analytics and Intelligence goes behind platforms: we can help you setting your KPIs, finding the best ways to measure your processes and your goals, and find the most effective ways to show your data. Taking into account your KPIS, we can design and create your datasets, develop the integrations you need and build dashboards for you and your organization.

Our consultants work together hand-in-hand and can also help you leverage other data sources and other BI tools.

#c_contact_section_7
Joao Araujo

Joao Araujo

Joao Araujo

Joao Araujo, Senior Consultant at Nortal, assists organizations in improving revenue growth and increasing productivity. By helping companies set strategy, manage change and apply the right technology, Araujo can enhance your organization’s customer experience and lead generation. To hear more, get in touch with him via email.

Reach out to us