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Nortal podcast

Using customer intelligence in omnichannel customer service

Delivering seamless, personalized customer service across all channels has become the ambition of every forward-looking company of late. But meeting the high expectations of customers can be challenging when their information is scattered throughout a company. With GDPR, customers are also guarded about what information they’re willing to provide.

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In this Nortal podcast, Olli Linnainmaa, Senior Development Manager at Telia, along with Nortal’s Senior Revenue Science Consultant Kati Manninen, discuss what omnichannel customer service means in practice and the hurdles that have to be overcome to achieve it. They additionally examine how technology is shaping the way omnichannel is being implemented and how new tools, such as chatbots and AI, could play an increasing role in the future.

The podcast is in Finnish.

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Arto Lamminen

Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

Arto Lamminen, Vice President, Revenue Science, Media and Telecom at Nortal, has vast experience working in the IT and telecoms sectors. To see how he can help your organization grow and take full advantage of the digital world, send him an email.
Kati Manninen

Kati Manninen

Revenue Science Senior Consultant at Nortal

Kati Manninen, Revenue Science Senior Consultant at Nortal, is a sales oriented marketing leader with a career history of digitalizing marketing and sales, and developing business and the strategies that support revenue growth. Having worked with both medium-sized and large companies in different sectors, she has strong commercial, organizational and creative skills to push revenue growth. To find out how she can help your organization open new opportunities in marketing, sales and business management, get in touch with her via email.
Olli Linnainmaa

Olli Linnainmaa

Senior Development Manager at Telia Finland

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Curious to find out more? Get in touch!

Arto Lamminen

Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

Arto Lamminen, Vice President, Revenue Science, Media and Telecom at Nortal, has vast experience working in the IT and telecoms sectors. To see how he can help your organization grow and take full advantage of the digital world, send him an email.
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