Nortal podcast

How chatbots and AI are changing customer experience

In this episode of the Nortal podcast, we take on the topic of the 360-degree omnichannel buying experience. Learn how becoming more customer-centric can boost customer satisfaction, as well as drive revenue. See how important it is to create a connected experience for your customers, and what technologies your company should employ to achieve these goals.

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Our guests — Sal Visca, CTO at Elastic Path; Adrian Whitehouse, Director of Business Development at Elastic Path; and Mikael Gummerus, Founder & CEO at Frosmo — present interesting examples of how companies are creating these experiences with the help of AI, machine learning and worthwhile investments.

Find out how Carnival Cruise Lines is changing the way it interacts with customers, how Elastic Path is taking on this new challenge, and how Frosmo is helping companies adapt to these changes. Hosted by Arto Lamminen.

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Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

Arto Lamminen, Vice President, Revenue Science, Media and Telecom at Nortal, has vast experience working in the IT and telecoms sectors. To see how he can help your organization grow and take full advantage of the digital world, send him an email.

arto.lamminen@nortal.com

Adrian Whitehouse

Director of Business Development, EMEA and APAC at Elastic Path

Sal Visca

CTO at Elastic Path

Mikael Gummerus

CEO & Founder at Frosmo

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Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

Arto Lamminen, Vice President, Revenue Science, Media and Telecom at Nortal, has vast experience working in the IT and telecoms sectors. To see how he can help your organization grow and take full advantage of the digital world, send him an email.

arto.lamminen@nortal.com

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How chatbots and AI are changing customer experience

Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

Adrian Whitehouse

Director of Business Development, EMEA and APAC at Elastic Path

Sal Visca

CTO at Elastic Path

Mikael Gummerus

CEO & Founder at Frosmo

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Arto Lamminen

Vice President, Revenue Science, Media & Telecom at Nortal

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