In this Nortal podcast, Olli Linnainmaa, Senior Development Manager at Telia, along with Nortal’s Senior Revenue Science Consultant Kati Manninen, discuss what omnichannel customer service means in practice and the hurdles that have to be overcome to achieve it. They additionally examine how technology is shaping the way omnichannel is being implemented and how new tools, such as chatbots and AI, could play an increasing role in the future.
The podcast is in Finnish.
Senior Development Manager at Telia Finland
Thank you for filling in the form. Your request for a meeting with our specialists has been received. We will contact you shortly to setup the meeting.
Sorry, this entry is only available in American English. For the sake of viewer convenience, the content is shown below…