Time: September 26, 2018 at 8:00-10:00
Location: Drottninggatan 78, Stockholm
The urgency to offer your customers consistent experiences across all your touchpoints is growing. But how to build a holistic, omnichannel customer experience? Please join us for a breakfast seminar that offers inspiration and examples on how to use your array of customer data and technology to keep up with your customers and stay two steps ahead of your competition.
Our speaker is Harri Koponen, Nortal’s Chief Commercial Officer, who knows how to grow data into business. He’s been with Rovio Entertainment (the company behind Angry Birds) and Royal Dutch Shell, and was deputy CEO of TeliaSonera, president and CEO at Tele2, and managing director at Sony Ericsson.
He’ll note the ways consumer buying has changed forever and how any organization that wants to succeed can adapt and thrive. It takes a data-driven perspective on how their customers buy and how to offer them seamless omnichannel buying—including how to combine chatbots with real, in-the-flesh customer service specialists and how to use customer data to turn churn into loyalty.
Sign up for the seminar now!
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Many companies today are using intelligent digital tools and collecting reams of customer data, but have trouble combining these assets to create a seamless and frictionless customer experience.