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#NORTALEVENT

Breakfast seminar: Building data-driven customer experience in the omnichannel age

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How to build data-driven customer experience in the omnichannel age

The urgency to offer your customers consistent experiences across all your touchpoints is growing. But how to build a holistic, omnichannel customer experience? Please join us for a breakfast seminar that offers inspiration and examples on how to use your array of customer data and technology to keep up with your customers and stay two steps ahead of your competition.

We’ll share insights on the ways consumer buying has changed forever and how any organization that wants to succeed can adapt and thrive. It takes a data-driven perspective on how customers buy. That leads to how you can offer them seamless omnichannel buying—including how to combine chatbots with real, in-the-flesh customer service specialists—and how to use customer data to turn churn into loyalty.

Time: December 11, 2018 at 8:00-10:00

Location: Nortal office

Address: Klara Norra Kyrkogata 26, 2tr, 111 30, Stockholm

Program:

08:00 – 08:30 Coffee and light breakfast is served
08:00 – 10:30 How to build data-driven customer experience in the omnichannel age

 

 

Event is free of charge!

Register Now

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#Blog

The secrets to creating frictionless customer experience

Many companies today are using intelligent digital tools and collecting reams of customer data, but have trouble combining these assets to create a seamless and frictionless customer experience.