Healthcare is at the crossroads of major challenges brought on by aging population and increased prevalence of chronic disease globally. However, the sector’s digitalization is still lagging behind even though it could benefit largely from the digital revolution that enables higher efficiency, better services, new solutions and more patient engagement.
The application of high-tech innovation is commonplace in diagnostics and advanced treatments. While delivering remarkable results for patients, these innovations have for the most part failed to either substantially update the overall healthcare delivery process to increase efficiency, or lower the cost of healthcare. The introduction of most modern treatments and diagnostics tools is often characterized by increased costs. This is a symptom of applying isolated instances of innovation in a highly complex environment, resulting in isolated advances that increase the complexity of the process, and end up increasing the overall cost for the society.
Lithuania’s health records system was in desperate need of modernization. Patient files were kept on paper and hospitals had their own procedures for keeping records. Doctors from one institution had to wait several days to retrieve records from another, receiving lab results took hours and patients faced difficulties accessing their own medical files.
To help Lithuania bring its healthcare system up-to-date and pave the way for further digital development, Nortal created ESPBI IS, a centralized national health record system that serves as the foundation for the country’s entire electronic healthcare ecosystem. Using the latest data exchange standard, HL7 FHIR makes sure the system is future proof, and connecting new clinics will be easy. A crucial aspect of the system is its web-based portals for doctors, administrators, pharmacists and patients. The easy-to-use portals not only allow doctors to enter and retrieve information quickly, view lab results in real time, etc., they also allow patients full access to their own medical files and those of their children. The immediate benefits of implementing a national health record are easy to see: doctors can provide better care when they have instant access to patient’s information and when that information is complete. Lithuania has alsoo levied the power of a national health record to launch a paperless electronic prescription system that has proven popular among patients, doctors and pharmacists alike.
As a care provider in all medical fields, Tartu University Hospital operates a near fully digital process both inside the hospital and also in interacting with its environment. Nearly all exchanges of data, be they med-ical, financial or operational with adminis-trators, other care providers and patients is digital. Inside the hospital, a central process-driven solution unifies and simplifies the complex diagnostics processes for hospital’s staff in order to help them provide patients with high-quality medical services even more efficiently.
The Hospital Information System created by Nortal significantly reduced the administrative workload of hospital staff, enabling the clinical personnel to focus more on the actual diagnosis and treatment. This improved the quality of the hospital’s medical care. Thanks to the Patient Portal, part of the new e-service, patients can now access their medical data more conveniently and are therefore engaged in the process early on. All crucial data are also accessible securely on mobile devices.