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SERVICE DESIGN AND USER EXPERIENCE
We believe that when we work together to create the best possible services and user experiences, we can deliver positive change and innovation that matter. Users are looking for more transparency and decentralization. To offer this, we rely on customer insights, collaboration and a passion for designing experiences.
UX Showcase
Nortal’s eHealth solutions create substantial benefits in an industry that is seriously challenged by rising costs and limited resources solved. A two-day design sprint can be a prescription to ease the pain.
UX Showcase
This function was designed for users who don’t want to waste their time logging into a desktop to confirm invoices.
UX SHowcase
New service allows Neste to manage its highly complicated supply chains and track supplier sustainability and bio-oil compliance. A kind of LinkedIn for bio suppliers.
UX SHOWCASE
You want to build a killer user experience, but the endless procession of client meetings and emails has created a communications swamp. The result: misunderstood priorities, a mediocre minimum viable product — and a lot of wasted time. Sound familiar?
Design services
Through intensive brainstorming sessions, we reimagine services in order to create new economic value and meet customer needs at every touchpoint in a customer experience.
We enhance user satisfaction by improving the usability and accessibility in interactions with the service. This leads to revenue growth, a cost to serve and employee engagement.
Understand the local version of a global problem. Determine through design thinking what’s expected reality. Identify the expected change in policy/strategy/thinking and agree on the minimum viable product.
Working together, you can shortcut months of work into a single week. We get clear data from a realistic prototype. You can fast-forward into the future to see customer reactions and feedback.
We iterate through rapid prototyping, jumping immediately to high-fidelity wireframes to support a successful product launch.
We create the art and practice of planning and projecting ideas and experiences with visual and textual content. Anything from brand creation and logos to corporate visual identity to landing pages.
We test and evaluate our designs with real users in qualitive and quantitative ways to receive feedback right from the source. With testing, we can deliver superior performance to end users.
Framework for innovation
Agile proof of concept framework
Books
Here are some great books we suggest you read.
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick
Hooked: How to Build Habit-Forming Products by Nir Eyal
Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy by Martin Lindstrom
Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder and Yves Pigneur
Evil by Design: Interaction Design to Lead Us Into Temptation by Chris Nodder
Jana Viia, Head of NUX at Nortal, is passionate about creating the best possible user experiences. She is a great listener and project manager – creative and well organized. She can analyze customer needs and translate their vision into results with a meaningful impact for end users. Get in touch with her to find out how you can build seamless experiences for your end users!